Senior Customer Service Representative (Motivator) - Ottawa Herongate Square

Position Description

SENIOR CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)

Who is a Senior Customer Service Representative (Senior Motivator)?

As the face of GoodLife Fitness, a Senior Motivator delivers high quality experiences and is considered the information source for all members and prospective members.

Do you have what it takes?

• Passion for fitness
• Strong communication and customer service skills
• Peak attitude
• Multi-tasking guru
• Strong planning and organization skills
• High School diploma, or working on completion
• CPR certification required within 3 months of employment
• Must be committed to contributing to a culture that celebrates diversity, equity and inclusion and embraces social and environmental responsibility

What will you be doing?

• Motivate and encourage the members to meet their fitness goals
• Greet and welcome members in a warm and friendly manner. Member needs met courteously and promptly
• Handle member questions and concerns with courteous and professionalism
• Book appointments to accommodate members needs
• Have knowledge and ability to sell and answer questions regarding memberships and other services
• Adhere to and promote monthly marketing
• Manage club supply inventory and place orders
• Track equipment maintenace and repair logs
• Run club errands and conduct bank runs
• Plan and organize club events

What’s in it for you?

• Ongoing training and development to ensure a long and successful career path
• Unlimited growth potential in sales and management
• Rewards through monthly incentives and contests
• Fun and energetic atmosphere to come to every day!
• For a list of the endless company benefits please go to: https://jobs.goodlifefitness.com/page/show/benefits

At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.