Senior Business Analyst

Scope of Position

The Senior Business Analyst is a seasoned professional providing strategic, analytic and project support to Alterna Savings. This senior role will involve understanding the business requirements and working closely with all business lines to ensure the expectations of the system our in line with our evolving business needs.

The advice given, and decisions made will have a measurable impact on the profitability or effectiveness of the organization. They demonstrate a critical interpersonal skill in leadership, coaching, mentoring, and team building while providing strong negotiation and communication skills.

Major Responsibilities

• Acts in an advisory/mentoring capacity for other stakeholders, developers and all those involved in the project at hand
• As the senior they provide daily support, guidance and mentoring to others within the department as required
• Team facilitation, business process analysis and project planning, project management of medium to large sized projects with experience in coordinating user testing and an ability to translate conceptual design into business specifications or into functional solutions
• Responsible for creating and maintaining a close working relationship with subject matter experts from the business and IT to ensure understanding of business needs
• Develops project plans and acts as a PM to assist and/or lead initiatives and participate in implementations when required
• Develops or makes recommendations on test scripts to participate in testing sign off or business user sign off
• Provides advice on banking and other related system technology related issues to ensure that they are consistent with the business requirements and long-term plans
• Performs system analysis to interpret business rules and requirements for technical systems
• Performs needs assessments and defines functional requirements of perspective business systems as required
• Identify where business needs are not being met and make recommendations for changes required to support business needs
• Responsible to document procedures, technical requirements and release notes that are appropriate for a technical or a non-technical audience
• Mediating, resolving conflict and escalating concerns as appropriate and necessary
• Creates effective requirements and communication plans
• Applies root cause analysis techniques
• Develops process designs to standardize Alterna’s business workflows
• Conducts business needs analysis to elicit stakeholder requirements
• Participates in the implementation and delivery, and provides post-implementation support
• Takes ownership of deliverables and deliver as per strategic timelines using formal project management processes
• Identifies gaps where business needs are not being met and make recommendations for changes required to support business needs
• Provide recommendations and implementation plans to stakeholders as part of Alterna’s ongoing commitment to Excellence and continuous improvement
• Acts in an Account Manager role to assist/support Business Owners and Process Management Teams in the improvement, design and control of their respective processes
• Support the implementation of process improvements and general maintenance
• Management of requirements development
• Responsible to document procedures that are appropriate for a technical or a non-technical audience
• Works closely with clients, developers, system analysts and other business analysts to ensure that the full effects of any system changes are apparent, complete and comprehensible
• Participates in operational business problem resolution on behalf of business units, as necessary
• Educate users with the potential benefits of new technology as it relates to their business processes
• Coordinate, schedule and facilitate process improvement and design sessions
• Leads quality assurance execution, test review and signs off as required

Qualifications

• Successfully completed, or working towards the Business Analyst certification (CBAP) an asset- should be ongoing at least at this level
• University degree/diploma in a computer science or related field and equivalent working experience with business analysis, methods and procedures, work simplification, team leadership and information technology related positions or assignments
• At a minimum 6 years of related progressive business analyst and /or consulting experience or 5 years’ experience in a similar role
• At a minimum 5 years of experience in retail or commercial banking preferable with a Canadian Credit Union or Bank
• Working towards Certified Associate in Project Management (CAPM) s strong asset
• Experience in Project Management methodologies required and working towards certification a strong asset
• Good knowledge and understanding of structured methodology and the System Development Life Cycle
• Understanding of application development methodologies
• Broad experience in multiple services offered by a FI including demand products, terms, investments, loans, electronic funds transfers, ATMs, back office administration.
• Basic programming course would be considered a strong asset
• Experience in the creation, development, and writing of technical and training procedures
• Solid background in team facilitation, business process analysis and project planning, project management of small – medium sized projects with experience in co-coordinating user testing and an ability to translate conceptual design into business specifications or into functional solutions.
• Knowledge of Quality Management Systems and Quality practices
• Mature knowledge of related areas of process design

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has been the good in banking for 112 years! Alterna is made up of Alterna Savings and Credit Union Limited and its wholly-owned subsidiary, Alterna Bank. Together, we have $9.6 billion in assets under management.

As the first full-service, member-owned co-operative financial institution outside Quebec, Alterna Savings shares its expertise with more than 183,000 members through a network of 36 branches across Ontario, that includes partner Peterborough Community Savings; as well as call centre and digital channels. Members and customers also benefit from industry-leading online brokerage, investment management services, and have access to the largest surcharge-free ATM network in Canada through THE EXCHANGE® Network, with over 3,700 ATMs to serve them.

Working at Alterna

Every day, over 600 people take pride in putting our members first. Our caring culture has been recognized by the prestigious employer awards National Capital Region’s Top Employers and Aon’s Best Employers (Platinum level).

• Although we appreciate all applicants, preference will be given to candidates who most closely meet the qualifications, key skills and competencies outlined above.
• Alterna is compliant with the Ontarians with Disabilities Act. If you have a disability, please contact the recruiter to let us know how we can accommodate you.