Retail Sales Representative / Agent(e) au centre d’expédition

Posting Date:02/02/2022
Posting Number:
Hours of Work:Wednesday to Friday 11:30am-7:30pm, Saturday 8:45am-4:00pm
Job Code: 254
Location: 203 - Charlottetown
Bargaining Unit: Yes
Reports to: Regional Retail Manager

Job Description

Customer Service Orientation

• Serving our customers in the most efficient and courteous manner on the telephone and in person
• Up-selling and cross selling Corporate Products and Services
• Handling customer complaints and inquiries

  Problem Solving
  
  

• Working to resolve problem shipments
• Working to resolve equipment and technology challenges
• Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service

  Relationship Building

• 
  Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
• Building a positive relationship with customers
• Building a positive relationship with key contacts – Vendors, building tenants, etc.

  Technology

• 
  Assisting customers with shipping details and account challenges
• Loading, scanning, logging and calling resolution freight
• Cash reconciliation including deposits, key control

  Communication
  
  

• Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing
• Listening to customers and key partners
• Communicating to customers and key partners in a positive manner

  Personal Responsibility and Accountability
  
  

• Compliance to all Corporate Polices and Procedures (including uniforms)
• Adhering to all Safety Standards
• Being on time/attendance
• Living the Purolator Values
• Representing the Purolator Values to Customers and key partners and, other duties as assigned by management

  Key Areas of Focus
  
  

• Customer service orientation
• Ability to problem solve
• Excellent in relationship building
• Experience and adaptation to using technology
• Excellent communication skills
• Takes personal responsibility and accountability for actions and situations
• 3-12 Months Customer Service Experience preferred
• 3-12 Months Retail Experience preferred
• 3-12 Months using technology/ POS system Experience preferred
• Ability to lift 70lbs./stand for 3 hour intervals
• Professional communication skills: oral communication (telephone and in person);
• Written communication; and listening skills
• Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail
• Experience working in a team environment and independently an asset
• Experience working in an environment with safety standards an asset

  
  
  Working Conditions: Retail Center Environment
  Salary Grade: As per collective Agreement

  Forward an updated resume to:bertha.odame@purolator.com
  Application Deadline: 09/02/2022

  • Please notify your immediate manager before applying for an internal job posting

  Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

  Tous les postes unilingues à l’extérieur du Québec exigeant uniquement la connaissance de la langue anglaise sont affichés sur le site Intranet de Purolator seulement.

  Si vous désirez une traduction française de cette description de poste, prière de communiquer avec votre Représentant aux ressources humaines.