Project Manager

REPORTS TO: General Manager
MANAGES: N/A
LOCATION:Ottawa, ON, Canada

The Project Manager is defined as being the person who handles all jobs assigned from start to completion. As a Project Manager, you will be required to oversee each project in its entirety by monitoring the performance of multiple teams engaged in the project delivery, ensuring the project is completed within a pre-established life cycle. Your job is to make sure we deliver what we commit to the customer.

Why Join the Paul Davis Team?

Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration, and reconstruction services for residential and commercial properties due to water, fire, mold, storm, and other disasters. The Paul Davis Network is made up of more than 380 franchises across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives.

The promise of our Brand – to always deliver truth – is what we stake our reputation on and what those who engage with our company can and should expect from us. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission, and Values to be more than just a service provider – our company roles are pivotal to the success of the franchise.

Values:

• Deliver what you promise.
• Respect the individual.
• Have pride in what you do.
• Practice continuous improvement.

Vision: “To provide extraordinary care while serving people in their time of need.”
Mission: “to provide opportunities for great people to deliver Best in Class results.”

Scope of Daily Work
The ideal candidate will possess a strong operations background, with the ability to handle multiple projects whilst maintaining quality and professionalism. The below accountabilities are a chronological list of a job from beginning to end.

• Intake Assigns PM to the job.
• PM attends site completes scoping the magnitude of the loss to be used to build an estimate that identifies the work to be done to return the property back to its pre-loss condition. This will include photos, necessary measurements, and any important information from the customer. Upload 12-hr report, photos to Xactanalysis from RMS.
• PM passes the file to the Mitigation team for emergency work to begin after work auth has been collected.
• Ensure ICC / Asbestos samples are taken as needed.
• Dispatch necessary sub-trades for work quotes (Flooring vendor, Electricians, Plumbers, Specialty Trades.
• Schedule follow up meeting with the insured.
• Take post demo photos, finalize scope of emergency, and rebuild scope.
• Walk the Insured through what is included in the scope.
• Set expectations with the insured on the next steps.
• PM passes file to Estimating Team, who willbe responsible for creating an estimate from the scope document that includes line items and prices for each element identified as work that needs to be performed.
• Ensure all post demo photos are uploaded to XA/RMS.
• Emergency function completed.
• Psychometric readings completed if necessary.
• Confirm Quotes are being submitted by sub-trades.
• Complete any information necessary for re-build scope.
• Estimate will be forwarded to adjuster after entire package is complete.
• Review Estimate, import to RMS and begin necessary work orders and preparing the job budget.
• Call insured, get work auth signed, ensure deductible is paid.
• Dispatch Work Orders to Production.
• Update file continuously with notes from carrier, customer.
• Close Job; celebrate with customer.
• Finalize file by reviewing job costs.

Skills and Knowledge

• More than 3 years’ experience in Project Management, within the construction, restoration and building industry.
• Ability to manage multiple projects whilst making sure the customer is taken care of.
• Excellent interpersonal, communication and team player skills.
• Ability to handle conflict and think on your feet.
• Able to make confident decisions and defend decisions made.
• Achieve monthly department targets and KPI’s.
• Highly organized with the ability to prioritize.
• Advanced ability to influence, persuade and negotiate project resources to achieve desired outcomes.
• Advanced proficiency in developing and maintaining relationships with project stakeholders.
• Highly motivated and quality driven.
• Ability to manage relationships and expectations.
• Strong understanding of the Ontario Health and Safety Act.
• Computer proficiency in MS Office applications in particular – MS Excel, MS Outlook, along with the ability to quickly learn new applications.
• Maintain a level of confidentiality.
• Must maintain a valid driver’s license, insurance, and reliable vehicle.
• Must provide a clear criminal record.
• All other duties as necessary.

Compensation & Benefits

• Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities.
• Monthly cross-training opportunities to advance your career.
• Paid training through IICRC.
• Health, dental and vision insurance - 84% paid by the employer / 15% paid by the employee.
• Bonus program for performance.
• Referral program - $2050 for hired referrals.
• Salary range depending on experience.
• iPhone / Laptop provided.
• Vehicle Allowance of $500 per month and expensed business mileage.