Operations Support

Position:Administrative Operations Support

Division:Construction

Location:Whitehorse, YT

Rate: Starting wage is $34.18 per hour

Position Summary:

Always there. Anywhere.That’s us! We are committed to delivering inspired solutions for a better world. We care about our communities, we care about each other, and we care about showing up for those who need us. We value and encourage different perspectives, and we have the courage to do the right thing, even when it’s hard.

Reporting to the Supervisor Construction, this position is responsible for providing a full range of administrative and clerical duties within the operations, generation, and construction departments. In addition, this position is responsible for providing administrative support for regulatory, legal, health, safety, and environment requirements for ATCO Electric Yukon. As a point of contact for customers, the key responsibility of this position is to ensure that prompt and personalized service is provided and to promote and enhance the company’s image to customers.

We’re looking for someone who cares about their work and strives for more each day. Someone who challenges the status quo, embraces change, and thrives in a collaborative work environment. If you are someone who approaches work with passion, curiosity, and the courage to innovate, then this role is for you.

What You Get to Do:

• Work with customers and contractors, both in person and on the telephone, to respond to various work requests and inquiries.
• Liaison with customer service advisors in coordination of customer request orders.
• Coordinate, file, enter and manage data associated with ATCO Electric Yukon’s operational, legal, regulatory, health, safety, and environment requirements.
• Perform records management.
• Scheduling meetings, taking minutes, and preparing documents for meetings.
• Provide trained, dedicated full coverage of operational support desk at the Service Complex.
• Develop, update, and maintain hard copy and electronic forms, templates, spreadsheets and databases.
• Successfully complete other duties as required and assigned (Other duties of a similar nature)

Qualifications:

• High school diploma or equivalent.
• Excellent communication skills for interaction with customers and contractors.
• Ability to liaise with customer service advisors to manage customer requests.
• Experience in data management.
• Proficiency in records management.
• Proven skills in scheduling and organizing meetings, taking minutes, and document preparation.
• Capability to provide full coverage at the Service Complex’s operational support desk.
• Proficiency in maintaining both hard copy and electronic forms, templates, spreadsheets, and databases.
• Willingness to undertake other relevant duties as required.

What We Offer:

• A culture based on caring, integrity, agility, collaboration, and striving for excellence.
• Competitive compensation
• Flex benefits
• Tuition assistance program
• Training and mentorship programs
• Charitable donation matching

**Whitehorse is a designated community, and a comprehensive northern benefit package will be provided, including:

• An additional 5% of base salary (northern allowance)
• An additional $600 a month (northern allowance)
• Additional 5 days’ vacation for North of 60 positions

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

ATCO Electric is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at www.atco.com. ATCO is proud to be an equal opportunity employer. Visit our website for more information.

Date Issued: June 22, 2023

Application Deadline: July 6, 2023

This position is administered under the ATCO Electric and Canadian Energy Workers Association Collective Agreement, Job Posting Provisions.