Operations Manager

le contenu du travail

About The Company

Bridging the gap between hotel suites and long-term rentals, we are Northern Canada’s leading private short-term housing provider with offices in Yukon and NWT, managing 70+ fully-furnished properties. We serve a diverse group of local customers that require short-term housing for corporate travel, medical travel, emergency needs, and transient leisure. We find fulfilment in identifying gaps and pain points in the housing and lodging markets that fully-furnished and serviced housing can fix, and delivering innovative products and services tailored to the needs of our community. Come work alongside a small team in our open-concept office building, with a professional but laid-back work environment that offers unmatched lifestyle-job flexibility. We find a common sense of purpose from the impact we make in the community, and from the day-to-day action of building a successful business. We believe strongly in meritocracy and that everybody can make a difference.

The Operations Manager

The Operations Manager is responsible for organizing and managing a team of housekeeping and maintenance professionals, performing basic administrative and clerical services, and working collaboratively with the Customer Success team to ensure effective and efficient operations. This position reports to the General Manager. The foundation of this job is to work closely with internal operations staff and vendors, to ensure our properties and associated services are at their finest, resulting in amazing customer experiences. You will excel in this role by bringing out the best in others and demonstrating an attention to operational detail.

Qualifications and requirements

• Grade 12 high school diploma;
• Post secondary education in hospitality management, office administration, project management, and/or real estate would be an asset;
• Recent experience in a dynamic team management role;
• Exceptional capacity to spot opportunities to build and improve internal processes.

Tasks

• Effectively communicate and manage all housekeeping staff to carry out duties on a timely manner.
• Prepare work schedules and assign specific duties;
• Collect information from each staff to generate concepts for new processes, including selecting those which may require further development.
• Set concrete expectations to all housekeeping staff that meet or exceed the criteria set by the industry, and analyze market and competitor data.
• Create, maintain, and make changes to procedures, schedules, and strategy at the customer-facing level.
• Manage customer feedback vs quality of work staff have performed to find and improve operational tasks so that the necessary changes can be made.
• Initiate and implement efficient customer feedback to further improve the service.
• Work with the housekeeping team to plan the launch of the new service and monitor its performance.

Neighborly North Perks: $32/hour for 37.5 hours per week, $3,000-$5,000 in annual bonus + benefits, 3 weeks paid vacation