network support technician

• or equivalent experience

Operating Systems and Software

• Virtualization

Credentials (certificates, licences, memberships, courses, etc.)

• Microsoft Certified Systems Engineer (MCSE)
• Information Systems Professional (ISP)

Work Setting

• Telecommunications service provider
• Consulting firm
• Research and development institution
• Telecommunications industry
• Internet Service Provider (ISP)
• Help desk

Specific Skills

• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
• Evaluate and install computer hardware, networking software and operating system software
• Operate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networks
• Load computer tapes and disks and install software and printer paper and forms
• Provide problem-solving services to network users
• Implement data, software and hardware security procedures
• Perform routine network start up and close down and maintain control records
• Perform data backups and disaster recovery operations
• Implement network traffic and security monitoring software, and optimize server performance
• Perform Web-server backup and recovery operations
• Install, maintain, troubleshoot and upgrade Web-server hardware and software
• Research and apply meta-data to Websites and register Websites with search engines
• Set up local area networks and connections to the Internet

Security and Safety

• Criminal record check
• Basic security clearance

Transportation/Travel Information

• Own transportation
• Willing to travel
• Willing to travel overnight
• Valid driver’s licence
• Drive manual transmission vehicle
• Travel expenses paid by employer
• Public transportation is available

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Handling heavy loads
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Sitting
• Combination of sitting, standing, walking
• Tight deadlines

Work Location Information

• Willing to relocate

Computer and Technology Knowledge

• Word processing software
• Unix
• Spreadsheet
• MS Windows
• Linux
• Internet
• MAC
• JavaOS
• Device drivers
• Networking software
• Networking hardware
• Networking security
• Extranet
• Intranet
• Servers
• File management software
• Presentation software
• Communication software
• Programming software
• Data analysis software
• MS Office
• Desktop applications
• Multimedia software

Personal Suitability

• Initiative
• Effective interpersonal skills
• Accurate
• Team player
• Excellent oral communication
• Excellent written communication
• Client focus
• Judgement
• Organized

Workplace information

• On the road job