Metro (6) - Store Manager

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The Position
We are looking for a driven, personable and organized Retail Store Manager with a passion for culinary products and a proven track record of success in the retail industry. This individual must be customer service oriented, possessing superior verbal presentation skills and a professional image through their appearance and dress. He or she must be willing to work a flexible schedule, which includes evening, weekend and holiday hours.
The Retail Store Manager should also have two to three years of experience working in a fast-paced upscale retail location.

Job Responsibilities:

• Personnel
• Manage store staff by recruiting, selecting, orienting, training, scheduling and assigning employees
• Develop sales associates through coaching, counselling, monitoring, disciplining and appraising
• Maintain store operations by initiating, coordinating and enforcing policies and procedures
• Uphold store reputation by complying with legal requirements
• Protect employees and customers by providing a safe and clean store environment
• Ensure proper opening and closing as well as register and cash handling
• Bag or package purchases
• Handle back office and provide requested reporting
• Manage sales budget, schedule expenditures, analyze variances and initiate corrective actions
• Ensure sales and profit targets are met or exceeded
• Merchandise
• Ensure availability of merchandise by managing orders and shipments
• Secure merchandise by implementing security systems and measures
• Create and maintain optimal product presentation in accordance to set standards
• Analyze traffic patterns in the store and suggest product placement
• Make assortment recommendations based on customers’ needs
• Describe merchandise to customers
• Ensure outstanding and consistent customer service
• Make recommendations for special promotions
• Propose and execute special events to generate traffic
• Help create and implement a Customer Relationship Management system
• Promote the store by building relationships in the local community

Job Requirements:

• Culinary passion!
• Proven track record of success in the retail industry
• Exceptional customer service orientation
• Professional image
• Ability to lead and motivate a team
• Sound problem solving and organizational skills (ie. expediting, prioritizing and multi-tasking)
• Strong business sense
• Results-driven
• Ability to work variety of shifts
• Proficient in Microsoft Office