Logistics Coordinator (Dispatch)

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We are looking for an experienced Logistics Coordinator to manage, support, and facilitate our supply chain operations. A successful Logistics Coordinator will ensure efficient and cost-effective supply chain solutions. Additionally, a Logistics Coordinator is well-versed in supply management principles and practices, enabling them to maximize efficiency. Customer satisfaction is paramount, as the Logistics Coordinator must immediately respond to customer questions and complaints, as well as notifying them of any problems or delays in service.
Essential Duties and Responsibilities:

• Coordinate, schedule, and communicate shipment and routing information to drivers and customers
• Organize and track information according to customers’ requirements
• Schedule and/or reschedule delivery appointments for all loads
• Maintain customer profile information within the company’s database
• Answer incoming phone calls and/or inquiries, maintaining and providing positive and effective service to both internal and external customers
• Communicate with drivers and shipping personnel to ensure trucks are properly loaded
• Provide detailed directions and instructions to properly route drivers
• Keep accurate records and ensure required documentation is submitted timely
• Adhere to shipping/receiving and regulatory-compliance procedures
• Investigate product overage, shortage and damage, and complete the appropriate documentation
• Update account managers on problem loads, and the actions that will or have been taken
• Other duties as required and assigned

Qualifications:

• Minimum High school diploma
• Minimum of two years dispatching / freight management experience
• Previous experience working with Brokers and Freight companies a plus
• Ability to effectively communicate, both verbally and written
• Ability to work in a fast-paced environment and multi-task
• Strong problem solving and organizational skills
• Ability to interact with others in a team environment
• Excellent customer service skills
• Proficient computer and data entry skills

Job Type: Full-time

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Job Type: Full-time