Library Client Service Specialist

P13718

Library Client Service Specialist

Band 6

Saskatchewan Polytechnic Saskatoon Campus

Saskatchewan Polytechnic Saskatoon Campus

Saskatoon Campus, Idylwyld Dr.

Saskatoon Campus, Ave W

03/14/2023

03/23/2023

037

03/22/2023

No

Yes

Full Time

Professional Services

Regulated 36 hours (modified)

$26.63 to $31.82

Full-time
Regulated 36 hours (modified)
Some evening/weekend work may be required.
Special provisions: Due to the primary location of this position, the successful candidate will work Monday-Friday throughout the Academic Year and will utilize their EDOs in the summer months.

Open

Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.

• Delivers in-depth, proactive learner-centered library services while ensuring the highest standards of client service are met to create a safe and welcoming environment. Anticipates client needs to provide outstanding client service using technology or supporting clients in the use of technology.

• Provide information and reference service, in person, via telephone, email and via library chat for library clients including quick reference and information services as well as more in-depth reference by conducting reference interviews, ascertaining users’ information needs, and assisting with usage of library tools and resources to empower users in their meeting their immediate needs and identifying relevant information sources.

• Participates in the development and execution of library services orientation, programming, outreach and community engagement activities, including, but not limited to orientation tours sessions, information fairs and special events; engages in regular social media postings and monitoring activities.

• Under the guidance of the liaison librarian, locates information by conducting literature searches using online catalogues, research databases and search engines, to support curriculum development and faculty research.

• Participates in Library Services communication and outreach efforts through social media, web page and other communication formats

• Provides support for Liaison Librarian(s) including providing client technology or other support in instructional settings and selection of materials for the library collection.

• Serves as a participating member on internal library services teams and working groups as assigned

• Works collaboratively and collegially with Librarians and Library Leadership as needed to participate in operational planning, assessment, development, and improvement activities in a team environment in all areas of Library Services.

• When assigned, assists with other library areas such as metadata, circulation, and interlibrary loans.

• Assists in proving training to new hires on key library services.

• Performs other duties as assigned.

• Two (2) year Library Technician Diploma reflecting competencies outlined in the CFLA Guidelines for Education in Library Technicians.

• Two (2) years’ experience providing client service within a customer service environment.

• Effective customer service skills.

• Effective communication skills (written and verbal).

• Effective interpersonal, conflict management and teamwork skills.

• Intermediate training and/or experience in the use of MS Office Suite (Word, Excel, PowerPoint, Outlook).

• Ability to make judgement calls regarding application of library policies and be held accountable for the impact of those decisions.

• Ability to retain concentration during frequent interruptions, prioritize and stay organized while managing multiple tasks and client demands.

• Effective critical thinking and decision-making skills.

• Commitment to lifelong learning and on-going technological and interpersonal skills development.

• Ability to use general office equipment such as a point-of-sale system, computer printer, digital scanner, photocopier and library related equipment, and a self-checkout machine.

• Ability to use web editing, integrated learning platforms and social media technologies and stay abreast of trends in digital applications.

• Demonstrates valuing diversity