IT Technician

• Bachelors or Associates degree in Computer/Information Science, Computer Engineering or a related degree field. Equivalent experience in an IT related position will also be considered.
• 3-5 years minimum experience in the IT field.
• Positive attitude.
• Experience working directly with customers and/or end users.
• Computer troubleshooting experience.
• Ethernet and phone cable wiring and troubleshooting.
• Proficiency with drive imaging technologies such as Microsoft WDS.
• Some local travel and after-hours support will be expected

• Serve as the initial point of contact for workstation, peripheral, software, conferencing, and wired/wireless networking support inquiries from employees
• Provide technical support in person, over the phone, and remote connection to client systems
• Evaluate connectivity issues, equipment, and software to ensure proper functionality and compliance with company policy
• Create “gold” images for use in our deployment of employee computers
• Help manage the MS Apps environment for our ~100 users
• Create/delete/manage AzureActiveDirectory and email accounts
• Spec out and procure IT hardware and some software
• Coordinate with our many vendors to provide a comprehensive environment for our users
• Configure and set up equipment for new employees, assistance in moving employees around the office
• Assist as needed with IT projects
• Help steer the technologies used by the organization

Equal Opportunity Employer Veterans/Disabled, E-Verify Employer