IT Security Services Specialist

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Introduction

As an IT Security Services Specialist you will apply your cyber security knowledge and skills to defend our clients from increasingly complex and persistent cyber threats, using industry leading security tools and products and following robust security operations processes and procedures.

Working with a team of security professionals from our SOC at Markham, you will be involved in deployment and integration activities, device management, policy management, event analysis and triage, service-level reporting and other security services related tasks.

Your Role and Responsibilities

• Perform steady state management of various network security infrastructure and solutions such as NGFW, UTM, WAF, IDS/IPS, DDoS protection, NAC, etc.
• Review and analyze client requests, translate them into policies and rules and deploy to managed appliances/systems, following all processes and procedures, minimizing chances of failures and outages to client environments.
• Regularly review product announcements, advisories and create remediation plans and implement to mitigate associated risks.
• Lead and participate in troubleshooting sessions to find root cause of issues and provide quick workarounds and timely resolutions within client SLAs.
• Perform all activities adhering to IBM and Client policies, processes and guidelines and contribute towards continuous improvements to the services.
• Participate in on-call rotations and perform change and incident management outside of business hours, as required.
• Contribute towards team documentation efforts by creating and maintaining effective operational and technical documentation.
• Work effectively as a team player and proactively identify and escalate to management any risks and opportunities in the managed services.
• Effectively interface with customer’s or IBM security governance teams, handle escalations related to the team’s services, and ensure high level of customer satisfaction.
  
  

Required Technical and Professional Expertise

• English Fluent (verbal and written)
• Min 3- 5 years experience in a Security Operations role
• Canadian federal government security clearance Level 2 - Secret
• Experience working with NGFW products, from major vendors like Fortinet, PalAlto, Cisco, Juniper; preferably with multiple medium to large scale implementation and ongoing support.
• Experience in web application security solutions, like WAF and API gateways, preferably from major vendors such as Fortinet, Imperva, F5, Akamai, Cloudflare, Broadcom.
• Experience in deploying or managing cloud security solutions, such as workload security, cloud firewalls, micro-segmentation, WAF, within major cloud service providers such as IBM Cloud, AWS, Azure.
• Broad knowledge of other security solutions in network/perimeter security, endpoint security, data and content security, encryption and access management solutions, security standards and compliance.
• Handling security Incidents, Changes and Service Requests using IT service management tools and methodologies (ITIL).
  
  

Preferred Technical And Professional Expertise

• Bachelor’s degree in Computer Science/Information Technology
• Industry recognized security certifications. (Eg. CISSP, CCSP, CISM, CEH, CCSK, etc.).
• Technical certifications, product and vendor specific certifications from major security product vendors.
• Experience working with service management tools such as ServiceNow.
• Client facing experience supporting large scale security solutions.
• Experience with cloud security solutions, working with major cloud computing service providers.
  
  

Must have the ability to work in Canada without sponsorship.

About Business Unit

IBM is a leading provider of enterprise security solutions. Named by industry analysts as a leader in 12 security market segment categories, IBM Security is a multi-billion dollar business that is rapidly growing. In an industry focused on building walls, IBM Security is focused on creating an open, connected security ecosystem that leverages AI and cloud to help clients improve compliance, stop threats, and grow their business securely.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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