IT Infrastructure Delivery Manager(HIT0001)

le contenu du travail

seeking an experienced IT Infrastructure Delivery Manager with strong leadership skills and proven IT Service Delivery experience in Raleigh, NC. Most of the IT operations are under TSA (Transition Service Agreement) IT services will be carved out to its own infrastructure landscape. This is a unique opportunity to participate in such a global massive separation. This role is responsible for ensuring the execution of IT global service delivery to United States and the associated businesses by owning stakeholder relationships for all IT Infrastructure services at a country level, including aggregating demand for new and improved IT Infrastructure services and ensuring overall business satisfaction with existing Infrastructure services.
Your responsibilities

• Solutions: Ensures continuous service improvement of the IT Service Delivery & Project Performance function within United States, including performance management and operational demand.
• IT Delivery:
• Leads service delivery to country level IT and business management by owning and monitoring IT service delivery targets. Maintains relationships with IT and business management at country level to clarify trade-offs for cost, time and demand and manages expectations and requirements for delivery of global IT services.
• Leads the capture, analysis, assessment, aggregation and prioritization of new IT business facing infrastructure service demand as part of IT Global Service portfolio management for United States.
• Involves in large audit and major security issues and where needed be involved in major compliance incidents.
• Involves in M&A projects.
• Processes:
• Coordinates the delivery of IT business facing services to meet the required levels of quality.
• Ensures Service Delivery execution of their assigned activities in the Run IT service delivery processes within United States.
• IT Standards:
• Ensures the Service Delivery team’s objectives and ways of working within United States are aligned to IT strategic objectives and targets, and compliant with IT Enterprise Architecture
• Drives a standardized way of working i.e. for capturing operational demand, for discussing and reporting performance.
• Stakeholder Management:
• Ensures satisfaction with IT services by assessing expectations, verifying that actions are taken to close any gaps, and influencing stakeholder perceptions of IT service.
• Manages relationships with regional and divisional IT & business heads and Global IT Service Delivery to provide status updates, resolve issues, and manage expectations.
• Budget:
• Ensures alignment of IT business facing services budget with business priorities and delivers activities within agreed schedules and costs.
• Participates in the definition of costs and schedules with Global IT Service Delivery Organization.
• Stakeholder Management:
• Ensures satisfaction with IT services by assessing expectations, verifying that actions are taken to close any gaps, and influencing stakeholder perceptions of IT service.
• Manages relationships with regional and divisional IT & business heads and Global IT Service Delivery organization to provide status updates, resolve issues, and manage expectations
• Incident, Change or Project:
• Deals with and provides input for any incident, change or project which has, or might have, a major impact on IT service delivery for the relevant geographical area.
• Informs/consults with relevant IT colleagues on any incident, change or project with which they are involved, which may have a major impact on the others’ areas of responsibility.
• HR:
• Guides, motivates and develops direct and indirect subordinates within HR policies.
• Governance:
• Ensures Global Service Delivery teams adhere to IT process framework and governance model.
• Attends End to End Service Portfolio Meetings.
• Acts as escalation point for relevant country and resolves disputes arising in relation to IT business facing support and infrastructure services
• PG IT EA and IT Strategy:
• Supports the implementation of IT Strategy and the IT Enterprise Architecture.

Your background

• Bachelors Degree in Computer Science preferred or related field and a minimum of 7 years of relevant service delivery experience in a multinational heavy outsourced company.
• Proficient understanding of ITIL framework and processes that governs on delivery operations.
• Previous experience of managing large and diverse IT landscape.
• Experience of IT business performance and requirements management.
• Competence in spoken and written English & French
• Cultural awareness and the ability to work in a complex, multicultural and global team.
• Be a committed team player.
• Periodic travel to locations in United States when required and possible.

Job Type: Full-time
Contract length: 6 months

Salary: $50.00-$55.00 per hour

Schedule:

• 8 hour shift

Experience:

• IT Service Delivery Manager: 5 years (required)
• ITIL: 5 years (required)

Language:

• English and French (required)