Infrastructure Analyst II - Endpoint

Who is eHealth Saskatchewan?
eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.

A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics. Additional programs that also support patient care and information include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.

The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.

About the Role:

eHealth Saskatchewan is seeking a skilled Infrastructure Analyst to join the team and assist in the support of IT services that eHealth provides to health partners across Saskatchewan. This individual will possess excellent customer service skills along with strong technical and leadership abilities, be detailed oriented, take pride in their work and enjoy the challenges that go with it.

What are we looking for?

We are seeking a skilled Identity and Infrastructure Analyst II to join the team and assist in the support of IT services that eHealth provides to the Health Regions across Saskatchewan. The role is technology driven and will require technical knowledge with desktop, server, and mobile device management.

Reporting to the Client Technology Services Manager, your primary responsibility will be to support eHealth’s Microsoft Endpoint Configuration Manager and InTune environment. This includes managing current state and assisting with solution design of future state. You will participate in creating and managing the work plans and process documentation as it relates to endpoint management. Other responsibilities include preparing status reports and managing issue escalations.

The successful candidate will possess exceptional written and verbal communication skills and thrive in a dynamic, fast paced and technology driven environment. Proven experience and skills in effective communication, leadership, problem solving, documentation standards, a rigor for change management protocols and quality control are also required.

To qualify for this position you must have knowledge or experience in the following:

• Windows Server Management/Administration;
• Windows Desktop Management/Administration;
• Mobile Device Management;
• Change management;

Knowledge or experience in the following areas would be an asset for this position:

• Microsoft Endpoint Configuration Manager (MECM/SCCM);
• Microsoft InTune;
• Group Policy Management;
• Automating desktop imaging using tools such as the Microsoft Deployment Toolkit;
• Active Directory Management;
• PowerShell Scripting;
• Application Packaging;
• Windows patching;

Foundational knowledge and skills required for this position would be attained through the completion of post-secondary degree or diploma related to Information Technology. In addition, you will have at least 5 years of experience working in an enterprise class IT environment.

You Will Be:

• Flexible, organized and quick to learn in order to independently prioritize and organize own workload to meet tight deadlines and successfully complete projects in a changing environment;
• Patient, honest, discreet and respectful/tactful while working with various types of personal health information etc.;
• Service-oriented, thorough, reliable, disciplined, organized, and strong attention to detail in order to complete tasks for clients and coworkers etc.;
• Creative, logical, and have a strong motivation for continuous improvement and learning
• Empathetic, diplomatic and sensitive in order to respond to issues and concerns of others who may be angry or frustrated.

Overtime nights/weekends and after hours on-call will be a requirement of this position.

Competencies

Communication:

• Ability to write/create and communicate (verbal and written), explain or present (technical or non-technical) information to wide variety of technical and non-technical individuals and/or groups in a clear, accurate and understandable manner. Material may include, but is not limited to: user, systems and requirements documentation and procedures, project plans, letters, requests for proposals, feasibility studies, recommendations and reports, at a level appropriate to the target group.

Leadership

• Ability to conceptualize, develop, monitor, adjust and implement projects, including facilitating a group process to successfully implement technological change and business transition within the organization, taking into consideration numerous and changing priorities, and or resources to achieve project goals.

Problem Solving

• Ability to identify, explore and evaluate options on processes and methodologies and information technology solutions in order to design new business systems and develop feasible recommendations.
• Ability to diagnose, extract, recall, synthesize, conceptualize and apply ideas, processes and information to incorporate new technology and diagnose technical problems(delays, malfunctions, and errors) in order to determine the true cause of the problem and to create new solutions in a constantly changing technological and business environment within a reasonable time frame.

Interpersonal

• Ability to build cooperative working relationships with coworkers and clients to ensure credibility and confidence in services provided as well to build capacity in client’s knowledge and ability to use and apply services.

Organizational

• Ability to independently prioritize and organize one’s own workload to meet tight deadlines and successfully complete projects in changing environment. (A bit of project management involved)

Analytical

• Ability to gather, understand and synthesize specialized information in a way that can be applied to meet the needs of the organization and within given constraints.

Team Work

• Ability to work independently and participate as a team member to meet the needs of clients and co-workers and to build productive, positive work relationships.

Technical

• Solid understanding and expertise implementing and supporting application installations in a large Microsoft Windows environment.

If this role sounds like the opportunity you’ve been looking for to showcase your abilities – we’d love to hear from you.

Grade: 10SIT-SGEU Office
Anticipated Start Date: August 22, 2022

We are committed to workplace diversity.

Number of Openings : 1

Closing Date: Aug 8, 2022, 12:59:00 AM