Information Technology Technical Support / Help Desk

le contenu du travail

The Information Technology Technical Support / Help Desk provides IT support and network assistance to all company users. Suggests and implements solutions that meet the needs of the business.

Challenges

• Provide support to users and provide them with the required information on IT tools;

• Ensure the operation of IT tools and take care of their maintenance;

• Configure, install, and repair computer equipment (PC, peripherals and software) and digital (voice, images and data) connected in a network;

• The position is distributed 50% in user assistance and 50% in deployment and installation of new systems (servers, switches, etc.);

• Installs and configures software on workstations according to established norms and standards;

• Escalate Help Desk issues, especially critical issues, to the IT manager;

• Report anomalies or breakdowns in the operation of equipment, provide the solutions required for optimal use;

• Provide quality service for all IT operations;

• All other related tasks.

Profile

• College diploma in computer science or equivalent;

• Minimum of 3 to 5 years of experience in a similar position;

• Bilingualism (French / English) both oral and written;

• Ability to analyze and resolve issues, sense of prioritization and emergency management;

• Experience in troubleshooting hardware and software issues related to laptops, desktops and printers;

• Experience or knowledge of MAC platforms;

• In-depth knowledge, particularly in network administration, Windows workstation, and Linux domains;

• Be comfortable with certain programming command lines (VB scripts, PowerShell, etc.);

• Ability to deal professionally with clients and staff;

• Working knowledge of antivirus and backups;

• Experience working with Microsoft Teams videoconferencing;

• Possess very good problem solving skills;

• Ability to multitask and meet tight deadlines;

• Have a good team spirit;

• Excellent speaking and listening skills;

• Demonstrate autonomy, attention to detail and thoroughness.

Only successful candidates will be contacted.

Aspex practices an equal employment policy. We welcome and encourage diversity. Join our team! Your success will be ours.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care

Schedule:

• 8 hour shift