[ENGLISH ONLY] Inbound Customer Service Representative - Work from Home - Montreal

What we offer:

• A paid learning and development training program.
• We offer competitive insurance coverage, incentives, and two weeks’ vacation time off after 90 days! Plus surprise perks you’ll love.
• Medical and Dental Insurance after 3 months (Family Plans available)
• Paid Vacation Time
• Referral Bonuses (Earn up to$250per referral)
• Performance Incentives(Earn up to$300+in performance incentives)
• Opportunities for growth! (You can graduate into a Tier 2 program with a wage increase as quickly at 2 weeks of production!)

You MUST have reliable high-speed internet and able to connect directly to the Modem.

Equipment can be provided (excluding headset) if located in Montreal QC Area.

Responsibilities:

• Providing outstanding customer service by helping clients with their needs.
• Upselling/Cross Selling on all inbound customer service calls.
• Use critical thinking to remain solution focused.
• Retain and De-escalate customers to ensure an overall positive experience.

This is a transitional campaign, with extensive training moments to build a foundational knowledge of systems, processes and customer service expectations. Once a strong foundation has been built the next step to your career begins to a tier two program!

Who we are looking for:

• Candidates must be above the age of 18.
• Fluent in English and excellent communication and listening skills.
• High school education or equivalent
• Ability to pass a background check.
• Solid computer skills and an aptitude for learning new software.
• Minimum of 1 year working in the Customer Service industry
• Minimum of 1 year Sales experience

Training and work will be remote (Due to COVID-19)

Extras:

We are looking for a strong team-player, bringing in a high level of enthusiasm and energy. With a motivation to learn and provide exceptional customer service by using skills such as Empathy and Kindness.

Job Location:

Currently Remote (Due to COVID-19)

Montreal office is a 2-minute walk from De la Savane metro.

Weekly Hours:

40 hours, with opportunities for over-time

Split shifts available

Start your amazing career with CP360 today!

Great Place to Work Certified!!

Follow us on:

LinkedIn: ContactPoint 360

Facebook: ContactPoint 360

Instagram: ContactPoint 360

Twitter: ContactPoint 360

ContactPoint 360 is certified as a Great Place to Work award winner for the past 2 consecutive years and for a good reason! We are a diverse global company, who focuses on the growth and development of our employees first, while creating a positive and fun work culture focused on delivering excellence.

ContactPoint 360provides a career opportunity in Customer Service and Sales with stable shifts and full-time hours. We are seeking motivated self-starters, who thrive on a fast-paced environment and have excellent customer service skills and sales abilities. It is a Remote position while we have isolation measures in place and then it will be completed at our Montreal office.

Please check out our video on YouTube. This video is designed to give you an idea of the type of culture we have created here at ContactPoint 360:

https://youtu.be/AsPjX-5uyQQ