Hybrid Service Desk Analyst

☞ Visionpool Business Services

Vue: 125

Jour de mise à jour: 26-05-2024

Localisation: Regina Saskatchewan

Catégorie: Informatique

Industrie:

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le contenu du travail

Visionpool Business Services is hiring a HYBRID S ervice Desk Technical Analyst who resides in the MONCTON, MISSISSAUGA, KANATA, EDMONTON AND CALGARY AREA S

Responsibilities:
  • Assist staff face to face, virtually, by phone or chat
  • Resolve issues with technology through one-on-one interactions
  • Troubleshoot a variety of first-level IT support issues on different platforms and programs
  • Answer questions and provide advice by phone, email or chat
  • Develop documentation for common issues
  • Provides ’in incident’ phone and report support as part of the service desk
  • Performs day-to-day support and monitoring of technologies and solutions
  • Investigates, analyzes, and responds to incidents

Qualifications:
  • An Undergraduate Degree in Computer Science, Engineering or Mathematics
  • Minimum 3 years Service Desk
  • Comfortable with a variety of basic software solutions
  • Demonstrated ability and willingness to learn new tools
  • Demonstrated knowledge of updating and using a knowledge base
  • Demonstrated knowledge of computer systems, analysis techniques, and ITIL processes
  • Demonstrated in-depth knowledge of common software and operating systems
  • Demonstrated knowledge of computer hardware and peripherals
  • Demonstrated knowledge of iPhone and Android devices

Assets:
  • Bilingual
  • Ability to work late
  • O365 experience/knowledge
  • Windows 11 experience/knowledge
  • Service Now experience/knowledge
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Date limite: 10-07-2024

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