Hotel front desk clerk

Work Setting

• Hotel, motel, resort

Specific Skills

• Take, cancel and change room reservations
• Register arriving guests and assign rooms
• Provide information on hotel facilities and services
• Process group arrivals and departures
• Process guests’ departures, calculate charges and receive payments
• Investigate and resolve complaints and claims
• Clerical duties (i.e. faxing, filing, photocopying)
• Provide general information about points of interest in the area
• Follow emergency and safety procedures

Work Conditions and Physical Capabilities

• Fast-paced environment
• Attention to detail
• Standing for extended periods