Head of Strategic Execution - Opportunity for Working Remotely

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Job Description

At VMware, we are preparing for the transformation of VMware to an even more customer-centric, cloud-ready company, which has resulted in a newly created and unified Customer Experience and Success Team. This has been as a result of many months of talking to our customers, as well as studying best practices in the software industry. This new organization will help to take VMware to the next level of customer satisfaction and success. This newly formed group has brought together various key functions and roles that are crucial to our customer experience. This includes Customer Success, Global Services, Technical Support, Premier Support, Technical Account Management and Professional Services.

Our goal is to create an integrated and agile team that can deliver a best-in-class customer experience at scale, across our five solution areas. We lead with putting the customer at the center of everything we do. This new organization will be better positioned to transition to proactively and prescriptively guide our customers to value realization outcomes. We will do so through designed and reconciled winning customer experiences. Our team will lead the way servicing our customers programmatically and help scale customer success to do the same. Furthermore, we expect this team and with laser-focus commitment to our customers to help accelerate VMware’s evolution to a software-as-a-service company and significantly raise VMware’s Net Promoter Score (NPS).

What is in it for you?

• You’ll be a key member of the VMware team that has built a rare business environment -- one of energy, creativity, collegiality and collaboration
• You will join an atmosphere that is fun, casual and inviting. In keeping with VMware’s roots as a successful entrepreneurial, start up.
• You will have the opportunity deliver impactful results to the Customer Experience and Success team while building your skillset and experience
  

Job Requirements

• Develop and lead end to end project plans from strategy/vision to development of MVP to final release
• Lead complex, cross functional projects with multiple workstreams and stakeholders
• Track, manage, and ensure that all project activities and deliverables are high-quality, completed on time, and within budget
• Develop and maintain project plans and report progress regularly
• Produce standard communication cadences to workstream owners and stake holders (internally or externally) and
• Effectively manage project scope, changes, dependencies and risks
• Work with leadership, data teams, technical teams, and workstream owners to prioritize activities and deliverables based off of scope and requirements
  

Qualifications

• 3+ years managing complex projects in a large tech company
• Excellent project management skills. Demonstrated experience in organizing and initiating, planning and executing large projects from vision through implementation and iteration
• 3+ years’ experience with management of waterfall and agile projects
• 6 sigma green+ belt a bonus, but not required
• Knowledge of Voice of the Customer, Customer Success, Customer Experience strategies also a bonus but not required
• Exceptional problem-solving, strategic, and analytical skills combined with excellent business acumen
• Outstanding communication, written and verbal skills and demonstrable ability to communicate appropriately at all levels of the organization
• Excellent visualization and presentation skills
• Ability to create effective relationships, listen, communicate, influence, and collaborate cross-team at all organizational levels to deliver results
• Strong organizational skills, excellent execution, and follow through
• Ability to adapt and change with the needs of the organization and business
• Manages confidentiality without exception; demonstrates outstanding judgement
• Role model VMware’s EPIC2 values and leads through our Leadership code
• Enjoys being challenged and stretched and is focused on continuous professional development and career progression
• MBA or graduate degree in management, finance, or related field preferred
  

For positions located in Colorado: This position has a minimum base salary/OTE* which starts at $88,000. Bonus, commission, and/or equity may be eligible for this position. Additional benefits for this position can be found at https://benefits.vmware.com/. *Note: Disclosure of Colorado pay and benefits required per sb19-968

VMware

Our people transform the impossible into the essential. We challenge the status quo by inventing better ways of doing things. Our culture is one of possibilities. Where everyone is empowered to achieve success on their own terms. And together, we are crafting the future of business in a digital world.

At VMware, we have EPIC2Values - Execution, Passion, Integrity, Customers, and Community are what define us. Learn more about our values on our careers website: http://www.vmware.com/company/careers/life-at-vmware.html. We want to hire epic people who enhance our diverse culture – people who will push us, amaze us and drive us forward. In return, we offer the freedom to define and lead your future. VMware diversity: http://www.vmware.com/company/careers/people-at-vmware.html

This job requisition is not eligible for employment-based immigration sponsored by VMware

Category :Business Strategy and Operations

Subcategory:Project Management

Experience:Business Leadership

Full Time/ Part Time:Full Time

Posted Date: 2021-08-23

VMware’s Customer Experience and Success team is devoted to helping our customers realize outcomes everywhere – whether they are engaging with our Customer Success, Professional Services, Global Support, or Learning teams. We are driven by our service code of customer advocacy, trusted guidance, and cross-functional team work. The Customer Success team is laser-focused on the health of our customers and ensuring they are realizing the most value from their VMware investments. If you have a passion for making your customers successful, join a team who is dedicated to helping customers achieve their business outcomes in the fastest time possible.

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.