Front Desk Ambassador

Benefits:

• Extended health care

• Vacation & paid time off

• Employee assistance programs

• Dental care

• Life insurance.

Job Type: Full-Time, Permanent.

Hours: 40h/week.

Salary: starting at $16 per hour depending on experience and fit.

ABOUT THE COMPANY

Northern Vision Development (NVD) is a private real estate partnership, was established in 2004 with a mandate to operate in Whitehorse, Yukon. In 2013, NVD expanded outside of Whitehorse with investments in the Visitor Information Centre in Carcross, Yukon and in the Downtown Hotel in Dawson City, Yukon. Since then, it has expanded its presence in Dawson and has continued to grow its commercial and residential rental portfolio in Whitehorse. NVD is now one of the largest Commercial Leasing and Hospitality Operators in the Yukon comprised of over 45% First Nation ownership.

JOB OVERVIEW

Are you a people person? Love meeting people from all around the world and all walks of life? Come check out a Front Desk Position with NVD’s Whitehorse hotels. We have positions available within our portfolio for an individual that likes to meet and greet guests while doing plenty of other tasks at the same time. We love personality and if that is you, we urge you to submit a resume and apply. This is a fantastic career opportunity to grow with a company that is also expanding.

Responsibilities

• Take, cancel and change room reservations;
• Register arriving guests and assign rooms;
• Process group arrivals and departures;
• Process guests’ departures, calculate charges and receive payments;
• Investigate and resolve complaints and claims;
• Exchange foreign currency; Balance cash and complete balance sheets, cash reports and related forms;
• Answer telephone and relay telephone calls and messages;
• Clerical duties (i.e. faxing, filing, photocopying);
• Provide general information about points of interest in the area;
• Follow emergency and safety procedures;
• Provide customer service; Assist clients/guests with special needs;
• Maintain an inventory of vacancies, reservations and room assignments;

• Other duties as assigned.
• Proficient in the English language (verbal & written), second language is an asset - German speaking would be an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous customer related experience an asset
• Previous PMS experience an asset
• Computer literate in Microsoft Window applications an asset
• Must possess a professional presentation
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Must be flexible in terms of working hours
• Must have the ability to handle cash effectively and accurately
• Must obtain a criminal record check within 1 month of hire.

KNOWLEDGE AND SKILLS REQUIRED

Education

• Diploma or degree in tourism and hospitality an asset
• Specialization in hotel management preferred

Skills

WORKING CONDITIONS

Physical aspects of the position include but are not limited to the following:

• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting up to 40 lbs.
• Occasional ascending or descending stairs

NVD is proud to have a diverse and wide range of cultures and people. And while we don’t always agree, we always respect each other. Did you know that men apply for jobs when they only have 60% of the qualifications, while women and other underrepresented groups are reluctant to reply to a posting unless they believe they have 100% of what is requested? They say everything you want is on the other side of fear and you have nothing to lose by reaching out to us and applying or asking questions. Let’s have a chat and get to know each other to see if we are a match for your career. If you wish to apply or have any questions, please email Robyn Gillespie, People and Culture Coordinator at rgillespie@nvdlp.com