Finance Ops Analyst III

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Department Overview
Finance Operations analysts at TD Bank Group contribute to the overall reputation of TD and are expected to collaborate as appropriate with TD partners, to deliver superior results in both the short and long term.

Analysts promote TDBG’s vision and purpose to be the better bank, and are accountable to deliver against TD’s five shared commitments:

• Think like a customer; provide legendary experiences and trusted advice
• Act like an owner; lead with integrity to drive business results and contribute to communities
• Execute with speed and impact; only take risks we can understand and manage
• Innovate with purpose; simplify the way we work
• Develop our colleagues; embrace diversity and respect one another
  
  

Department Overview:
TD Finance is an integral and trusted partner to businesses across the Bank, made-up of diverse teams, strengths and capabilities contributing to TD’s overall success. Together, TD Finance helps the Bank make smart business decisions, ensure regulatory compliance and financial reporting accuracy and guard the integrity of TD’s business processes, drive efficiencies with external suppliers and manage TD’s global real estate portfolio.

Our core Finance teams help to make TD the Better Bank by working together to deliver insightful advice, meaningful reporting and professional operations The TD Finance operating model is comprised of three main parts:

• Finance Operations – a centralized team performing a range of services such as general accounting, reporting, and transaction processing on behalf of Finance and the Enterprise
• Business Partner – perform analytics and provide advice to the business to support strategy and decision-making
• Specialized Functions – providing domain or knowledge-based expertise to the Enterprise
  

About Finance Operations
The Finance Operations (FinOps) centre, located in Greater Moncton, New Brunswick, is an integral part of the Finance organization, delivering efficient finance services with a commitment to operational excellence. We will be building and developing a diverse team of enthusiastic and dedicated professionals who want to make a difference with TD. Our goal is to attract a broad talent pool of experienced finance operations personnel and post-secondary graduates, which reflect the diversity of TD and its customers. The centre resides in TD’s new Corporate Office located at Cadillac Fairview’s CF Champlain shopping centre in Dieppe.

Job Description
Reporting to the Master Data Management (MDM) Team Lead, the resource will be responsible for a range of day-to-day operational activities for FinOps. This position requires technical knowledge, critical and problem-solving skills, troubleshooting skills with an ability to work independently with limited supervision. The successful candidate will demonstrate strong time management skills, organization skills, be self-motivated, result driven and be able manage complex business demands. The candidate should also have solid communication skills and customer service mindset with the ability to liaise with technology, business, Finance, and project partners.

Specific responsibilities may include:

• Manages and executes complex Master Data Management (MDM) maintenance tasks & incidents
• Prioritize and manage own workload to ensure incidents are properly managed on top of the daily and adhoc maintenance tasks.
• Ensure activities are complete and accurate to meet SLA requirements for service and productivity
• Resolve incidents and escalated matters and refer complex issues/situations beyond own level of expertise
• Supports the technical development of the team + knowledge managed by MDM team and may act as primary delegate of the MDM Team lead
• Identify operational issues, recommend, and implement opportunities to automate, streamline and further enhance various team processes.
• Provide support during implementation and testing of new processes changes and/or technology that address production gaps
• Develop and maintain working relationships with internal partners for the purposes of delivering optimal customer service
• Keep the team and customers informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• May operate as working lead on internal improvement initiatives where capacity allows, typically with a short term focus
  
  

Job Requirements
The successful candidate will possess a unique blend of customer service and technical skills. This position requires:

• Strong MS Office skills including Excel
• Good analytical skills in assessing risk, issues and challenging the status quo
• Self-motivated, with initiative to investigate and resolve issues and ability to work in a demanding environment and handle deadlines and priorities
• Good communicator who engages colleagues, business partners and external stakeholders
• Ability to stay resilient under pressure and during times of change
• Ability to execute on ad-hoc non-routine requests
• Works effectively in teams and with multiple partners
• Has sound judgement and decision-making abilities
  
  

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.