Document Handler

Position Type: Full Time

Department: Client Delivery Support - Mail & Distribution Services

Work Location: 650 Bridge Street, Montreal, QC

Work Hours:Evenings

Job Level: 7

Travel: No

Posting Expires: 2022/04/30

Come and join our team, but first, let us tell you why we love working here!

• Our long-standing success in providing outsourcing services to Canada’s major chartered banks has provided the foundation for expansion into servicing major companies in the retail and telecommunications sector.
• 20+ Year track record of performance excellence and a focus on innovation
• We are working on some pretty cool stuff that is leading the industry!
• We’ve been awarded for our Diversity and Inclusion programs and recognized as one of Canada’s Greenest Employers, 9 years in a row!
• Join us and learn by being part of a winning, high-performance team!

Work Schedule

Sunday to Thursday, 10:30pm - 6:30am

The opportunity

Receives, handles, sorts, scans, keys, files, extracts, inserts, recycles, prepares, lists, verifies and/or delivers/distributes a variety of documents to appropriate Symcor parties/groups/lines of business within required timeframes, ensuring accuracy and in accordance with Symcor procedures and quality guidelines to meet daily productivity output requirements and client expectations.

What you will do

• Receive, sort and log mail from a variety of clients using the appropriate equipment or procedure in order to record information for tracking purposes and organize mail for processing by the appropriate parties/functional areas/departments.
• Address any misdirected mail, cash or other risk items (e.g., other financial or non-financial items) as per Standard Work Procedures. May distribute to appropriate parties/groups.
• Validate, sort, list or verify items against specific lists and/or documents (Multiple Depts).
• Prepare output documents/packages for distribution to clients, customers or vendors in accordance with work instructions, ensuring accuracy and SLA timelines are met.
• Perform standard prescribed quality checks and follow defined control measures to meet or exceed department goals.
• Input, scan, prepare document, and/or list incoming or outgoing financial or non-financial items in order for file to be created in the system or distributed by mail, using the appropriate operating system for assigned area of responsibility, and ensuring accuracy and daily productivity volumes/requirements are met.
• Identify and address any issues related to assigned work by escalating to PSO, AM or Manager to ensure daily productivity and client requirements as well as client service levels are met.

What you need to have to succeed

Education:

• High School Diploma or equivalent

Skills:

• Basic knowledge of computer and software
• Communication skills – interactions interdepartmental/vendors

What is in it for you!

At Symcor, we define our success by what we help others achieve. We were created to support our clients and, through our products, services and solutions, protect and strengthen their brands. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Work-Life Balance

Please Note:

Prior to your start date and as a condition of your employment, in accordance with our Vaccination Policy (Policy) you will be required to provide proof that you are fully vaccinated against COVID-19 or to request and be granted an exemption to the Policy by Symcor as cannot be vaccinated for bona fide Canadian Human Right Act protected grounds.