Dental Receptionist

Administration And Clerical

Dandelion Dental Center is accepting applications for a full-time Dental Receptionist

General Purpose:

Dandelion Dental is looking to hire a personable Dental Receptionist to attend to patients on the phone and in person. The Dental Receptionist will be responsible to co-ordinate and schedule/reschedule appointments, as well as rebook cancelled appointments depending on the need of the patient and administration to facilitate the efficient running of the dental office. Enter patient information onto our data system, answer patients’ questions. You should also be able to prepare billing statements.

To be successful as a Dental Receptionist, you should be able to organize and maintain patient waiting areas as well as front-desk areas. Ultimately, a top-performing Dental Receptionist will perform all duties in a manner that ensures the efficient running of the dental practice.

Dental Receptionist Responsibilities:

• Greeting and welcoming patients to the practice
• Register new patients according to established office protocols
• Assist patients to complete all necessary forms and documentation
• Verify and update patient information
• Enter all relevant patient information into data system
• Answer and manage incoming calls
• Respond and comply to requests for information
• Scheduling, rescheduling, or cancelling patient appointments as needed
• Confirm upcoming appointments and recalls according to office protocol
• Check daily appointment schedule
• Fill in cancellations and no-shows
• Organize referrals to other medical specialists
• Dispatch lab work appropriately
• Prepare and mail billing statements
• Prepare claim forms for dental insurance
• Arrange supporting documents for insurance claims
• Collect and receipt payments from patients at time of treatment
• Maintain a professional reception area
• Safeguard patient privacy and confidentiality
• Perform general office e duties, such as answering telephones, photocopying, scanning and faxing

Dental Receptionist Requirements:

• General education degree or high school diploma
• Knowledge of dental terminology, procedures and diagnosis would be an asset
• Knowledge of computer and relevant software applications (Dentrix) would be an asset but not necessary
• Good telephone etiquette
• Exceptional organizational skills
• Excellent customer service skills
• Working knowledge of general administrative practices
• Previous experience is preferred but willing to train the right person

Please drop resume off in person to Joanne at Dandelion Dental.