Customer Solution Specialist

le contenu du travail

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment. Because we believe connections unite us, possibilities fuels us, and moments define us.

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Rogers is a proud Canadian company with a rich family history. That’s why it’s always been important to us to give back to our communities and make a positive impact where we live and work. Our team is dedicated to making more possible every day for our customers and for our communities across Canada. Not only is our business strong, but so is our culture. We genuinely care about each other and we know what makes you different makes us great. That’s why we believe in challenging work, rewarding opportunities and building an inclusive future for everyone. Because when our team learns, grows and reaches their true potential – we can make more possible. At Rogers, your journey is filled with limitless possibilities, build the future you want with us. Let’s make your possible at Rogers.

In Consumer Care, we believe our people are the heart of our success. We take pride in connecting Canadians to a world of possibilities and the moments that matter most in their lives by providing the very best wireless, residential and media to Canadians. We are leading the way in 5G for both coverage and reliability. Consumer Care is an opportunity for you to build something amazing, while accelerating your career. Together we can make more possible.

Life at Consumer Care – What We Offer

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We invest in our people to unleash their potential so we can win as a team! As part of the team, you will have access to a ton of amazing resources, discounts and perks. To name a few

• Unlimited access to Headspace Premium for mindfulness training
• Access to a virtual walk in clinic to connect with Healthcare Professionals from home
• LIVX – Fitness Membership to attend classes virtually
• Company matching contributions to charities you support
• Paid time off for volunteering
• Great benefits from Day 1, pension plan, RRSP, TFSA and Wealth Accumulation Plan
• Employee discounts to our products and services
• Leadership development, Mentorship and Coaching programs
  

We genuinely care about each other and we’re committed to fostering an inclusive and diverse workplace at Rogers so all of our team members can bring their whole selves to work. We have employee resource groups that build awareness and a culture of allyship for equity-seeking groups, including groups representing People of Colour, LGBTQ2S+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes you different makes us great. https//youtu.be/4qns5egM0vU

What We’re Looking For

We’re looking for someone who will bring enthusiasm and a positive attitude to the work they do. Someone who has a deep passion to listen and genuinely want to help each person they connect with. This role is fast-paced, and the environment is ever changing. You will be challenged to ask the right questions to unlock the appropriate solutions while recommending our products and services to our customers. You will foster collaboration within your team and other departments in efforts to help us work efficiently and provide world class customer service.

What You’ll Do

We’re hiring Customer Solution Specialists- to join our Rogers Ignite frontline team with a start date in June. In this role, you will be supporting customers with their home devices and services. Our customers come first, and they inspire everything we do. As part of our team, you will be providing world class customer service by connecting with our customers, analyzing their needs and offering customized solutions. You will receive ongoing training and development to ensure you have all the necessary skills to navigate through our systems to find the solutions and/or the products that best suit our customers. We are there when our customers need us so you will have the ability to work a flexible schedule. You will be speaking to different people from across Canada.

You should have

• High School Diploma or equivalent
• 1+ years of customer interaction in a professional role, either face to face or over the phone
• Expert communication and listening
• Strong analytical and problem-solving skills
• Ability to work a flexible schedule
• Navigate multiple computer systems
• Multitasking
  

Virtual Work From Home Requirements

For Candidates interested in working remotely, you must have the ability to work independently in a virtual environment where you will work remotely with coworkers and Leaders. If you reside within 250 km of the Burnaby location we want to hear from you!

You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work time. Must have a suitable high speed internet connection (direct connection, not wireless). All computer equipment is provided for colleagues working from home. We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.

You are

Empathetic – You are someone who is able to show understanding and relate to the customer

Outgoing – You are someone who is friendly and approachable

Patient – You are someone who regardless of situation is able to support the customer in a tactful and effective manner

Genuine – You are someone who is authentic in your interaction with customers

Knowledgeable – You are someone who is comfortable learning new computer systems and various applications

You get to

• Connect and build rapport with customers by actively listening and asking the right questions
• Troubleshoot customer connectivity issues
• Promote and recommend the latest products and services to customers
• Make customers lives easier by providing them with value-add services
  

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.

Schedule Full time

Shift Variable

Length of Contract Not Applicable (Regular Position)

Work Location Remote

Travel Requirements None

Posting Category/FunctionCall Centre Operations & Customer Service / Sales

Requisition ID 267328

Together, we’ll make more possible, and these six shared values guide and define our work

• Our people are at the heart of our success
• Our customers come first. They inspire everything we do
• We do what’s right, each and every day
• We believe in the power of new ideas
• We work as one team, with one vision
• We give back to our communities and protect our environment
  

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes Customer Experience || Canada (CA) || BC || Burnaby