Customer Service Representative I

le contenu du travail

IAA, Inc., a leading provider of loss recovery services to the insurance industry in Canada, has an opening for a Customer ServiceRepresentative at our facility in Calgary, AB

IAA is Canada’s leading live and live-online salvage vehicle auction company with auction facilities across British Columbia, Alberta, Ontario, Quebec, and Atlantic Canada. IAA’s national service offering allows sellers to standardize processes across the country and provides buyers with Canada’s most extensive selection of salvage vehicles. IAA (NYSE: IAA) has nearly 4,000 talented employees and more than 200 facilities throughout the US, Canada, and the United Kingdom.

Driving Talent: Customer Care Teaser (vimeo.com)

Responsibilities

• Serve customers (both internal and external) by responding to and directing telephone and in-person inquiries in a friendly and professional manner
• Performs general clerical duties including sorting and filing of folders and packages for incoming and released vehicles
• Responsible for manually or electronically updating and entering new data in an accurate and timely manner, including vehicle information, registrations and other documents
• Assist in Sale Day activities as directed
• Duties may also include ordering office supplies, sorting and distributing mail, processing materials for courier, faxing documents, photocopying etc.
  

Educational/Experience Requirements

• High School diploma or equivalent in education with previous office experience
• Proficient in Microsoft Office applications
• Excellent verbal and written communication skills
• Must have exceptional customer service skills
• Good time management and organizational skills
• Strong attention to detail
• Maintain a professional appearance and neat work environment
• Enjoy working in a team environment
  

Working Conditions

• This position involves primarily outdoor work in all types of weather
• Must remain alert to potential hazards associated with heavy equipment and other vehicles operated in their work area
  

***Please note that any employment offers are contingent upon successful completion and passing of a background check. This includes a clean driver’s abstract.***

About IAA

IAA, certified as a Great Place to Work®, is a leading global marketplace connecting vehicle buyers and sellers. Maximizing new technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles. Headquartered near Chicago in Westchester, Illinois, IAA has nearly 4,000 employees and more than 200 facilities throughout the U.S., Canada, and the United Kingdom.

IAA is dedicated to providing equal employment opportunities regardless of race, creed, religion, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status. IAA is a drug-free workplace. EEOE

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform necessary job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities