Customer Service Representative, Claims Management Services

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From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

At Intact, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can: shape the future of insurance, win as a team, and grow with us.

About The Role

We’re looking for a Customer Service Representative, Claims Management Services to join our growing team!

As a Customer Service Representative, you will provide support for travel and credit card claims with the ability to act decisively and a high degree of autonomy. This role can be based out of our Mississauga ON, Moncton NB, Saint John NB or St. John’s NL office and requires flexibility to work shifts between the working hours are 8-8pm EST M-F and Sat 9-5pm EST.

What You’ll Do Here

• You are motivated, passionate and driven to succeed. You take ownership of your work to make a real difference. When you need to deliver, you stay focused on the outcome you want to achieve and ensure your final product is the best you can make it.
• You have a strong customer focus as you deliver world class service by responding to all new claims and create a positive client experience by understanding and meeting the customers’ needs.
• You are open and informative in your communications. You understand different perspectives and cultures and are able to navigate through travel and credit card claims process with ease.
• You enjoy pioneering new ways of working and don’t mind being taken out of your comfort zone. You are resilient and have the ability to adapt in a rapidly evolving environment.
• Your team is important to you and you contribute to your team’s success by exceeding targets and being an active team player.
• You love to learn and develop. You are passionate about insurance and continuing education.
  

Qualifications

What you bring to the table:

• 1 year experience in a call centre environment (in a queue) is preferred or previous customer service experience with a proven history of strong customer focus
• Strong verbal and written communication skills, Bilingual in French is considered an asset
• Insurance industry experience is beneficial
• Degree/Diploma in a relevant field and/or professional qualification
• Experience within a changing environment and a process improvement mindset
• You are enthusiastic and excited to enroll and take the path towards completion of the CIP designation.
  

Here are a few reasons why others have joined our team:

• An award-winning, inspiring workplace that supports its people and recognizes great work
• Stimulating, challenging projects and development opportunities to help you grow your skills and career
• A comprehensive financial rewards program that recognizes your success
• An extensive, flexible benefits package
• An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
• A $350 annual wellness account that promotes an active lifestyle
  

Closing Statement

We are an Equal Opportunity Employer

At Intact, our value of Respect is founded on seeing diversity as a strength, being inclusive and fostering collaboration. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please advise the Talent Acquisition partner who reaches out about the job opportunity and they will work with you to meet your needs.

Background Checks

As an employer and publicly traded financial services company, the best interests of our customers, employees and shareholders are important to us. We want Intact to be a great place to work! This means that internal and external candidates will be asked to consent to background checks so we can learn more about you. Please note that for positions with access to financial data or funds, your credit must be in good standing.

Internal Candidates

For internal candidates, you can apply for a posted position if you have been in your current position for at least 12 months and are performing at a satisfactory level. Please note we may have identified other internal candidates through our Employee Development Program, and that the selection process may also be opened to external applicants.

Eligibility to Work in Canada

It’s important that you are legally eligible to work in Canada at the time an offer of employment is made. You may be requested to provide proof of eligibility at that time.

This posting closes on September 9, 2021 at 11:59 p.m.

Referral Bonus

This role is eligible for employee referral bonus. #myReferrals1000

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