Customer Service - Customer Service Agent

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Edmonton – Customer Service
We are currently hiring a Customer Service Associate to join our team. From our Edmonton Home office, we have a connection with our customers By phone, email, and live chat, we answer questions and collect feedback on just about everything. If you know how to listen and love to communicate with customers and navigate solutions then we want to hear from you. Now is your chance to join our Running Room Customer Service Team. We continue to grow the business as the e-commerce platform is constantly changing and innovating. Every Customer Service associate on our team has the opportunity to make a positive difference every day, and can strongly contribute and be involved in our tremendous growth. If you want to be involved in the future of retail, have a passion for this very specialized retail environment, and also recognize the positive changes Running Room brings to each community as well as the specialized needs of our customers, then we would like to talk to you. We are now looking to fill a full-time position at our Edmonton Home office until January and potentially a permanent position

Responsibilities:

• A Customer Service Associate coordinates the online process for orders received through our online shop. Ensures orders are prioritized and fulfilled promptly through Running Room’s standards and methods.
• Strives to ensure customer satisfaction while complying with company procedures and policies with professional communication via email, an online help platform, and phone. Can assist customers with knowledgeable information on products offered in the shop, and in our stores and can guide a purchasing decision with personal experiences with the same professional communication.
• When presented will take ownership of a customer complaint and resolve it with the systems, methods, and procedures available under Running Room and the supervisor’s guidelines.
• Reasonable timelines will be made to enable individuals to perform at a level essential to providing excellent customer service to our online guests.
• Daily tasks for the Customer Service team.

Qualifications:

• Basic knowledge of Microsoft Outlook, Word, and Excel as well as personal online ordering experiences will be an asset.
• Flexible availably – including Saturdays and some holidays
• French as a second language would be an asset.

The work environment is our Home office in Edmonton

Running Room welcomes and encourages applications from people with disabilities. Upon request, Running Room will provide accommodations from candidates taking part in the selection process