Client Representative Resolution Representatives

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Req Id: 397636

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.

Company name: Bell Canada

Job location address:600 Jean-Talon, Montreal (QC) and / or 160 Elgin st., Ottawa (ON) and /or 76 Adelaide St., Toronto (ON) and / or 5099 Creekbank, Mississauga, (ON)

Job status:Regular Part-Time

Name And Description Of The Hiring Department

The Resolution Representative responds to calls from clients entitled to a VIP service, such as high-valued customers that require technical support with their Bell Residential services. Responsible to interpret the nature of the customer’s technical problem and help resolve the issues over the phone through various technical troubleshooting steps. The Resolution Representative is also responsible to enhance the customer experience by advocating for products and services that would improve service performance for the customer. Quality of service as well as efficient resolution are key to this important role.



Job Duties / Accountabilities

• Respond to client requests/inquiries and ensure complete resolution of customer issues in a queue environment
• Navigate computer systems to track calls, gather information and effectively resolve customer issues in the shortest possible time
• Provide a great experience and build loyalty with every customer, every day
• Collaborate with other team members to resolve customer issues via email, memos, etc.
• Identify specific coaching and training opportunities
  

Essential Qualifications / Competencies

• You can easily express yourself in English and you understand French
• You’re knowledgeable about new technology and ready to explain it to anyone, from an expert to a novice
• You have Experience in Customer Services or in technical environment: definite asset
• High school diploma
  

Preferred Qualifications / Competencies

• French
• you love challenges and find innovative solutions
• You thrive in a fast-paced environment
• for you, multi-tasking is not stressful but rather exciting
• Passionate about being an advocate for the customer and willing to go the extra mile
  

Working Condition

• Working remotely
• Hours of operation are: 7:00AM – 11:30PM 7 days a week with rotating weekends – required to work every other weekend
• The role will be an evening schedule (4-11pm)
• You need to be available 37.5 hours per week every week
• Call center environment
• Salary scale starts at 21$/h with automatic increase 1 to 2 times a year every year
• We recognize your hard work through incentives, rewards, and employee discounts on services
• Full and generous benefits package
• Yearly Bonus
• Online and in-class training to develop your skills, along with opportunities for career growth
  

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type:UnionJob Status:Regular - Part timeJob Location:Canada : Ontario : Ottawa || Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : MontrealFlexible work profile:Remote

Application Deadline:09/16/2022

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.

Created: Canada, ON, Ottawa

Bell, one of Canada’s Top 100 Employers.

397636