Clerk 5 (T)

le contenu du travail

Do you value integrity and innovation? How about passion and caring? Great! Us too, and that’s why you’ll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.

In-Scope

NATURE OF WORK

This is advanced clerical, semi-technical or administrative work requiring analysis and interpretation of policy in performing work requirements and resolving work problems governed by established guidelines, legislation and precedents. Work is controlled through occasional checking for accuracy, quality and adherence to instructions or through the structured nature of the work itself.

Typical Duties And Responsibilities

Not all inclusive or applicable to all assignments

• Checks documents for accuracy, reviews and corrects errors, verifies money amounts, and groups documents to be forwarded for future processing and maintain associated records.
• Checks, reviews, and/or verifies policies, records, forms, applications, inventories or other documents for completeness, accuracy, retention and conformity to established criteria.
• Inputs claim data and inquires on computer system(s).
• Prepares standard correspondence and/or form letters.
• Codes policies, forms, invoices, and other documents.
• Set up claim files for adjusters.
• Process windshield/glass claims in positions where required.
• Process payments, issue receipts, reconcile cash, and may be required to make bank deposits.
• Maintains standard file records and/or logs and may be required to search for and/or reviews file documents using manual and/or automated systems.
• Provides information and/or answers related questions from internal and/or external persons based on departmental procedures.
• Provides switchboard services by receiving, transferring, and/or referring calls to the appropriate department and/or person, in positions where required.
• Maintains files and other records and/or obtains required information and may prepare related routine reports.
• Prepare reports by gathering, compiling and summarizing data from a variety of sources which require judgment in the selection of material and in the planning of the format.
• Composes correspondence and memoranda from general instructions and/or based on knowledge of department regulations and/or procedures.
• Assembles materials and follows standard or supplied instructions to type documents.
• May perform basic clerical tasks and/or undertake simple copy typing.
• Opens, stamps, records, sends and/or distributes mail, and/or orders and maintains standard office supplies.
• Performs messenger or delivery services within and/or outside corporate premises which may involve vehicle operation.
• Checks the accuracy of invoices, receiving reports and other documents, and maintains record of budget expenditures.
• Performs departmental receptionist functions.
• Reviews departmental attendance records.
• Operates common office machines and equipment.
• Provide front counter support.
• Provide technical advice and guidance to claims clerical staff.
• Assign work to staff and monitor progress.
• Performs related duties as assigned.
  

Knowledge and Skill

• Knowledge of filing i.e. basic organization, common methodology, filing/retrieving application, follow-up files, using filing tools, recognize different types of filing systems and accurately file additional entries into them.
• Skill in telephone etiquette i.e. answering phones, communication, customers, handling the call, listening, professionalism, telephone personality, and terminology.
• Knowledge of coding i.e. use simple codes accurately.
• Skill in forms completion i.e. select facts from a block of information and correctly record them on a form.
• Skill in reading comprehension i.e. understand written directions.
• Skill at proofreading i.e. check names and numbers accurately; read, recognize, and mark corrections.
• Knowledge of arithmetic computation, decimals, fractions, percentages, problem solving with arithmetic, ratio and proportion, and statistics and graphs.
• Knowledge of computer fundamentals i.e. personal computer using corporate software for business requirements addressing but not limited to: file management, electronic mail, Windows, etc.
  

Education And Experience

• 60 words per minute typing speed
  

The Behavioural Competencies Required For This Role Are

• Planning & Organizing Working Level
• Oral Communication Working Level
• Written Communication Working Level
• Interpersonal Contacts/Customer Service Working Level
• Complexity Working Level

Pay Range:$40,524.00 - $50,676.00

Posting Close Date

September 2, 2021 As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you’re a great candidate for this role.

About Us

Now is an exciting time at SGI. We’ve embarked on a path of digital and cultural transformation, building on our history of innovation within the industry, and advancing our customer and employee experiences. Part of the SGI experience that our employees value the most is the community of co-workers around them. SGI has a caring culture inside and out! We care about the communities we work and live in, care for each other like family, and commit to a safe, respectful and inclusive work environment. We recognize and embrace diversity, celebrating our differences and our similarities. Our career path opportunities are as diverse as our employees; we invest in career development to support your goals, and we offer a wide range of benefits that provide for you and your family.

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