Business Application Support Analyst

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

***We will only accept online applications received via the GC Jobs website.

***To submit your application online, you will first need to create an account on the GC Jobs website. Once your account is created, return to the job poster and select the button "Apply Online" below. Candidates who are unable to apply online must contact the person listed below prior to the closing date.

It is your responsibility, as a candidate, to clearly demonstrate how/if you meet each qualification (education and experience) assessed using the screening questions in the online application. When providing your answers, it is not sufficient to simply state that the essential and asset qualifications are "met" or provide a listing of current or past responsibilities. You must provide concrete specific examples to illustrate how you meet each criterion identified in the questions. Your answers must include where and how you obtained the required experience, as well as the period(s) in which you performed the functions of the position(s). Candidates will not be solicited for incomplete or missing information.

The Parliamentary Protective Service (PPS) is a separate employer and is not subject to the Public Service Employment Act (PSEA). PPS has its own classification, compensation system, and a different staffing regime. As such, we use a different staffing process and terminology. Persons appointed to PPS continue to be part of the federal government and will receive the public service pension plan and public service insurance benefits plan, which include health, dental, disability and life insurance plans.

Duties

This position is responsible for the delivery of professional Information Technology services and the provision of technical support services to clients across the organization (e.g., technical PC, operating systems, applications, data communications, hardware/software and connectivity support) in the areas of human resources, finance, materiel management, planning, information technology, and, corporate communications. The Desktop Support is responsible for the resolution of first level technical issues/problems of requests related to telecommunication matters.

Work environment

The Director of the Parliamentary Protective Service reports directly to the Speakers of the Senate and the House of Commons, who act as custodians of the powers, rights, privileges and immunities of their respective chambers and members.

The Director also reports to the Commissioner of the Royal Canadian Mounted Police on operational matters. The Royal Canadian Mounted Police leads security-related activities in accordance with the terms of an agreement between the Speakers of both Houses and the Ministers of Public Safety and Emergency Preparedness.

Intent of the process

Area of Selection1: Open to Canadian citizens or permanent residents residing in the National Capital Region. Please note that Area of selection 2 may apply if the pool of applicants is insufficient.

Area of Selection 2: Open to Canadian citizens or permanent residents across Canada.

The purpose of this recruitment and selection process is to establish a pool of qualified or pre-qualified candidates to staff one (1) position on a temporary basis for a duration of one (1) year with a possibility of extension. The pool may also be used in the future to staff similar positions on a temporary or indeterminate basis within PPS.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

Successful completion of a post-secondary educational program in computer science, information technology, information systems management, or another specialty relevant to the position to be staffed OR an acceptable combination of education, training and experience.

Degree equivalency

EXPERIENCES:

Experience in providing assistance to clients dealing with technical IT (Information technology)-related issues and enquiries.

Experience in administrative incident management, receiving problems, assigning diagnoses and reporting incidents to the appropriate team.

Experience in providing a variety of informatics support services (both hardware and software) (e.g. installation, configuration, maintenance, troubleshooting problems, inventory).

Experience in managing access controls with various IT departments administering user accounts and privilege access in Active Directory.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSETS:

Experience of configuring and supporting mobile devices (IOS and Android).

Experience of configuring and trouble shooting VOIP and Centrex desktop phones.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

COMPETENCIES:

Client Service Orientation
Organizational Skills
Thinking Skills
Adaptability/Flexibility
Communication
Teamwork and Collaboration
Self-Management
Initiative
Leadership

Conditions of employment

All candidates must be eligible to obtain both a Site Access Clearance, and Enhanced Reliability Status (ERS)*with Secret/Top Secret clearance where required*. The process involves a background investigation that includes: a loyalty assessment, law enforcement verifications, credit and financial verifications as well as a security interview wherein questions may include (but not limited to), previous employment, online activities, financial situation, alcohol and/or drug use. Your personal references as well as previous employers may also be contacted as part of the security screening process. You must also consent to completing a personal history questionnaire, be fingerprinted and photographed. If you are confident that you are qualified and can meet the security requirements, please consider joining the Service.

The Parliamentary Protective Service’s Policy on COVID-19 Vaccination requires that all employees attest to their vaccination status. The requirement to be fully vaccinated is a condition of employment. Applicants are asked to note that should they reach the offer stage in the selection process, where it is necessary to verify terms and conditions of employment, they will be required to complete a declaration of vaccination status, attesting to being fully vaccinated or indicate the need for accommodation pursuant to the Canadian Human Rights Act.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Reference checks may be sought.

An interview may be administered.

A test may be administered.

Please identify clearly for which position(s) you are submitting an application.

Your ability to communicate in writing may be assessed using your resume and application form.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed and successfully meet the linguistic profile.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Relocation and travel expenses incurred during the recruitment and selection process are the applicant’s responsibility.

Candidates are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

You must be prepared to provide the original or a certified true copy of your educational credentials.
The PPS is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

We thank all those who apply. Only those selected for further consideration will be contacted.