Air Cargo Agents, Full-Time (Edmonton)

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Executive Flight Centre (EFC) has been setting standards in aviation fuel and service for over forty years. Headquartered in Calgary, with operations in Alberta, British Columbia and Saskatchewan EFC offers a diverse range of aviation services to meet the needs of airport users. Our vision is to provide an excellent quality of service to all customers in the Aviation Industry by focusing on Safety, Quality, Consistency and Customer Service.

Our Edmonton location is seeking experienced Air Cargo Agent to support our cargo operations. The successful candidate must be available to work shift work which includes days, evenings, weekends and holidays. This position will be scheduled shifts 8:00am – 4:00pm with a closing shift of 5:30pm-1:30am.

Main Functions:
The Air Cargo Agent (ACA) is responsible for providing professional and courteous customer service in person. The Air Cargo Agent is accountable for the movement of air cargo on behalf of airlines and their customers in our Edmonton Air Cargo Operations. The Agent will interface with Drivers, Customers, Airlines, Ramp Handlers and should always provide excellent customer service. They will troubleshoot, address and resolve customer inquiries and concerns. The ACA promotes Executive Flight Centre, acting as a brand ambassador, providing positive experiences to all customers.

Responsibilities:
Provide award-winning service and build enduring, quality relationships with customers.

Demonstrate effective comprehension of all security procedures and regulations.

Provide high standards of service, exceeding customer expectations.

Effectively communicate with customer by phone, radio, or in person to provide a positive resolution to requests, grievances or concerns.

Lifting is required, up to 70lbs.

Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.

Ensure exceptional, courteous and respectful customer service through compliance.

Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.

Follow all requirements related to Transport Canada’s Secure Supply Chain.

Ensure cargo segregation storage requirements are being met for time-sensitive, cooler, freezer, pharmaceutical, or dangerous goods.

Understand Edmonton cargo operations critical control points procedures including temperature and time-sensitive Pharma controls.

Cargo acceptance including document verification, physical cargo checks, completion of the cargo acceptance form and system entry.

Receive cargo from ramp handler including cargo physical checks, documentation verification, storage location tracking and system entry.

Cargo loading and release including physical cargo check against documentation, equipment checks and compliance signatures.

Adhere to quarantine procedures including storage, documentation, notification and labelling.

Must be able to successfully pass Transport Canada Security Screening Training.

Perform any other duties as required.

Qualifications and Experience:
Aviation background, specifically in a Cargo role, is preferred.

Experience in Industry Regulatory Requirements including Transportation of Dangerous Goods (Air), Transport Canada Air Cargo Security Program considered an asset.

Able to obtain an airport security clearance. Must not have a criminal conviction for which a pardon has not be granted.

Valid class 5 driver’s license.

Proficient with MS Word and Excel required.

First Aid, CPR, TDG WHMIS certification and Air to Ground License an asset.

Excellent written and verbal communications skills.

Highly motivated and able to work well with minimal supervision in a fast-paced environment.

Professional appearance and behaviour while providing superior customer service.

Sound analytical thinking, planning, prioritization, and execution skills.

Professional, punctual, meticulous and diligent.

Able to work collaboratively as a productive member of the EFC Team.

What EFC can offer:
Competitive compensation

Extended Health and Dental Benefits for Full Time Employees with minimal premiums.

Paid Sick/Personal Days

Vacation pay

Group Retirement Plan including Deferred Profit-Sharing Plan (DPSP) and a Group RRSP for Full Time Employees.

A discretionary bonus program based on over all company performance.

An incredible work environment focused on hard work, fun and celebrating our successes.

Career advancement opportunities in a variety of industries through the EFC Group of companies which include Aviation, Cargo, Operations, Construction, Facility Maintenance, Leasing, Administration, Heavy Duty Mechanic, Sales, Accounting, Human Resources, Safety, Training.

Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities and to apply for this role.

Please include your resume and cover letter in one document when applying for this position.

EFC is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity. Your participation in this important process is greatly appreciated. We encourage applicants to self‐identify as a member of one or more of the employment equity designated groups – Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.

We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.

INDALL