ADVENTURE SPECIALIST

le contenu du travail

About UsOur mission is simple, to Improve life through travel. Exodus Travels is one of the world’s leading adventure travel companies delivering extraordinary travelling experiences across more than 90 countries worldwide.Providing unparalleled expertise and local knowledge, our exceptional guides on the ground and teams in our worldwide offices have been crafting amazing travel experiences for years.Our values of Bring Happiness, Take Responsibility, Be Ambitious and Always Passionate, underpin the work that we do and act as a reminder of why we do, what we do. We are looking for people who can embrace our values and live them every day.Our commitment to Equity, Diversity & InclusionTogether we will cultivate a diverse, equitable and inclusive environment, where all our people can flourish and are encouraged to be their unique selves. We are committing to implement meaningful change within our culture by increasing awareness of and counteracting unconscious bias, eradicating systemic barriers, embracing diversity, and engaging all employees in the process.Our commitment to People, Places & PlanetOur People, Places & Planet plan works towards improving life through travel - for the places we visit on our adventures, the people we meet when there, and the planet which hosts us.SummaryIn this role, you will manage incoming and outbound sales calls, live chat and other online contact channels, with a devotion to exceptional customer service. You will support our direct and travel agent clients through every stage of the customer journey, from lead to departure. You will create top quality experiences for our customers, ensuring communication is engaging and effective, timely and targeted and most of all, customer led.What you will be doing:

• Answering incoming and outgoing sales calls, live chat and email communication within agreed service levels while always delivering exceptional customer service.
• Responsible for end-to-end contact of the booking process while maintaining customer relationships throughout.
• Ensuring tours are booked within a reasonable timeframe and liaising with internal departments to facilitate a speedy confirmation from lead to completion.
• Liaise with internal departments to communicate improvements to website / product when receiving feedback from customers.
• Maintain ongoing relationships with customers after the point of sale to ensure customer retention, follow up calls on returning from tours etc.
• To participate in company training and development opportunities.
• Leveraging great relationship skills to form seamless working relationship with product, marketing and commercial teams.
• Participate in weekly sales meeting with improvement suggestions within your area of expertise.
• Assist other departments whenever necessary, may include administration duties and / or customer service duties (customers returning from their tours).
• Must have the ability to manage priorities and work under pressure.
• Working statutory holidays, evenings and weekends if required.

Location: Ottawa, Canada - RemoteHours: Tuesday – Saturday 9-5PM ESTWhat we are looking for:

• Come from the travel industry with strong sales acumen.
• You have experience in a multi-channel sales environment and you’re comfortable with inbound and outbound selling.
• Be comfortable with working Saturdays.
• You’re friendly and approachable, with an analytical mind-set and the ability to prioritise your workload while maintaining a flexible and proactive approach to your responsibilities, whether you’re working autonomously or as part of a team. Impressive organisation and communication is in your nature—you’re full of initiative, painstakingly accurate, and you genuinely care about the details.
• An appetite and proven evidence of hitting sales targets with experience in travel sales a bonus — not to mention a passion for the travel industry!
• You’re a star communicator with a keen eye for detail, who loves organisation and finds satisfaction in meeting deadlines and hitting targets.

We look forward ot hearing from you!