Administration and Customer Service Officers

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Company description

Headquartered in Edmonton, Alberta, Brycg Capital Partners Ltd. is a financial advisory boutique. We specialize in serving small and medium sized enterprises with expertise in the North American debt and equity capital markets.

Our purpose is to bridge the gap between your current and aspirational state with tailored corporate finance solutions. Our team is driven to ensure our clients successfully navigate the complexities and nuances of capital markets.

Our approach is grounded in excellence and ethical professionalism. It is the foundation of everything we do.

Job description

Brycg Capital Partners Ltd. are seeking passionate and reliable candidates, to join us as Customer Service and Administration Staff.
You will be working with their customers via phone calls, emails and online order placement and management. Those with a positive attitude, attention to detail and desire to offer the best service experience, will be best suited to the roles.

You will be dealing with a wide range of people from the general public, builders, tradesman to resellers & project managers; this fast-paced role combines inbound enquiries, customer orders and outbound order confirmations over both the phone and email.

To be successful in this role, you will:
Provide consistent and high-quality service standard to our customers, embedding a First Time Right culture
Provide solution-based outcomes with an emphasis on customer experience
Manage your own work performance to meet set objectives
Build rapport and maintain relationships with customers
Ensure business compliance to relevant governance requirements
Handle customer enquiries, orders, escalations and complaints
Schedule customer deliveries to ensure best use of warehouse capacity

We are looking for people who:
Find creative problem solving fulfilling and challenging
Are confident communicators with a clear professional and informative communication style
Are self-motivated and eager to learn
Eager to learn new skills and not afraid to get involved
Adapt quickly to changing customer priorities and needs in a fast-paced environment
High resilience level and the ability to cope well under pressure
Have a basic understanding of building products and processes and quickly learn to provide the best customer outcomes
Understand computers and is comfortable with technology
Strong Microsoft Excel experience
Experience in Transport and Logistics or similar industries

Why join the team?
Attractive remuneration package
Excellent support team
Dynamic working environment

As part of the recruitment process successful applicants will be required to complete pre-employment screening which may include a medical and police clearance.

Job Types: Full-time, Permanent

Salary: $20.00-$25.00 per hour

Additional pay:

• Commission pay

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)