First Nations/Metis/Inuit Candidates - Customer Experience Manager

The following assessment questions were crafted by Kiinago Biinoogi Muskiiki (‘Our Children’s Medicine’ in English) in consultation with Indigenous Elders, Knowledge Keepers and other members of the community. Applications housed on this platform provide a unique opportunity for First Nations, Métis and Inuit job seekers to have the option of sharing their whole selves with potential employers, including their lived experience and transferable skills. For more information, visit ourchildrensmedicine.ca

Are you an enthusiastic and dynamic individual? Are you a natural leader? Do you want to lead an innovative, close-knit team?

We want to hear from you!

We’re currently looking for a Customer Experience Manager to join our Retail Services team. You will be responsible for managing a team of associates and senior associates, building close relationships with customers and providing excellent service. You will contribute to the overall success of the branch by finding ways to improve customer’s experience, handle customer complaints and/or emergencies, and participate in implementing new policies and procedures.

What we Offer

• The chance to join a future-oriented organization, where you will collaborate with a whole team of pioneers
• A rewarding career path and various opportunities for professional development
• The opportunity to be part of an organization that is committed to making things happen in communities, for both its customers and its employees
• The assurance that your excellent work will be recognized and rewarded. You will have internal training and support from your superiors, with whom you will have useful conversations about your development, in order to help you progress faster
• A competitive compensation package and excellent benefits

We value the unique skills and experiences that everyone brings to the Bank and we are committed to providing an inclusive and accessible environment for all. If you require accommodations during the recruitment and selection process (e.g. an accessible interview location, documents in an alternate format, a sign language interpreter or assistive technology) , please let our recruitment team know. For technical support,click here. Applicants should apply directly online. We thank all applicants for their interest in Scotiabank; however, only those selected for an interview will be contacted.

REQUIREMENTS

• Self-Identify as First Nations, Metis, or Inuit
• Strong oral/written communication skills
• Experience managing a team of employees (coaching, directing, scheduling) a strong asset
• Strong customer service skills
• Flexible availability
• Experience in the banking sector a valuable asset
• Strong technical skills, able to promote and present digital and self-servicing banking services

Join Scotiabank and belong to a high-performing team with a passion for success.