Experte en beauté, galerieBEAUTÉ - Temps partiel

Job content

Summary

To maximize sales of beauty products and services sold by Shoppers Drug Mart to customers by providing information, advice, application, counsel and instruction, while achieving excellence in sales and customer service.

Duties & Responsibilities

Sales Expectations

Maximizes sales and awareness of promotional programs

Identifies customers’ needs and sells through demonstration and education

Possesses a “selling is fun” attitude

Promotes sales of beauty products; provides information on new or existing products and services; conducts demonstrations

Promotes sales through encouraging customers to participate in the PC Optimum program

Introduces and promotes “beautyBoutique.ca” to customers

Ensures prestige and derm brands are tracked and that daily targets are achieved

Seeks out development such as through workshop/education sessions to ensure product knowledge is current

Introduces and promotes Assisted Selling to customers

CUSTOMER SERVICE

Promote a positive environment for customers and coworkers

Provides superior customer service, consultations, demonstrations, etc. (ie. make-up applications, skin care consultations, and fragrance demonstrations)

Builds customer loyalty through follow up and repeat business

Resolves customer complaints within guidelines

Uses tools and resources provided to demonstrate expertise, to build customer loyalty, and to grow sales. These tools include but are not limited to: beautyRX Derm Tools: Moisture Checker and Video Microscope,

• Assisted Selling and eClienteling through iPad, vendor or corporate gift with purchase items, PC Optimum points program, samples, corporate offers, Cosmetics and Makeup Brushes for application on Customers, etc. Actively uses eClienteling to provide superior customer service and maximize sales, and to help reach department targets on all eClienteling metrics Actively promote and book appointments for in-Store events OPERATIONS Exhibits and promotes the company’s products and services and provides information to interested parties If Beauty Expert is a specific brand captain, ensures they attend appropriate vendor schools Attends workshop/education sessions and learn through other online offerings to ensure product knowledge is current and up to date ie. SDMU, vendor schools, cosmetics web based training, YouTube, etc. Adheres to Cosmetics Operating Standards Completes all required sales tracking forms Implements eClienteling functions as a daily practice to support sales Demonstrates a professional image, including clean and complete image guidelines, uniform as outlined in Store Standards with name badge, and full make up wearing only cosmetic and fragrance brands that Shoppers Drug Mart sells Utilizes Derm Centre (if applicable) when conducting Skin Care Demonstrations and consultations aiming to achieve “3” per eight hour shift or “1” per four hour shift. Adheres to image/uniform guidelines and wears pager or headset at all times (if applicable). GENERAL Complies with all health and safety regulations Complies with all store policies and procedures Complies with loss prevention policies and procedures and ensures they are executed in the department Acts professionally at all times
  

Qualifications

Perform other duties as required

Planning, Judgment and Decision Making

Independent thinking and decision – making when dealing with customer issues and devise appropriate solutions

Selling skills in Cosmetics/ luxury goods

Experience

Proven consultative skills to provide information, advice and guidance to customers on Shoppers Drug Mart beauty products and services

Selling experience with a proven track record

A good knowledge of various beauty products and services available

Ability to conduct sit down makeup and skincare consultations and demonstrate application

Strong communication skills to make presentations, instruct individuals and groups on the use of cosmetics

Commitment to providing excellence in customer service

Punctual and reliable

Customer service oriented

Comfort level learning and implanting daily usage of the in-store tools and applications (ex: iPad, derm tools)

WORKING CONDITIONS

Ability to work flexible shifts which may include nights and weekends

Ability to work in a fragrance filled environment

Physical Requirements

Ability to lift up to 50 pounds

Ability to climb ladder

Ability to bend and stretch to stock shelves

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

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