Event Staff, Part-Time

PATRON SERVICES STAFF AT THE FOUR SEASONS CENTRE FOR THE PERFORMING ARTS

The Canadian Opera Company is now accepting applications for the part-time position of Patron
Services Staff at the Four Seasons Centre for the Performing Arts. The 2021/2022 season begins at
the end of November and runs until late June.

Reporting to the Patron Services Managers, Patron Services Staff work both usher and bartender
shifts, and may be offered porter shifts if they have relevant experience.

JOB DESCRIPTION

Providing exceptional customer service at performances and events, Patron Services Staff are
members of the Patron Services Department and are the front line staff of the Four Seasons Centre.
Patron Services Staff are scheduled to work shifts as Ushers, Bartenders and Porters, mostly on
weekends and evenings. Candidates are required to have previous Front of House and/or Food &
Beverage experience.

The unique separate responsibilities for Ushers, Bartenders and Porters are as follows:



USHER


Greets and seats patrons and attends to their needs throughout the performance or event 
Provides positive and courteous service interactions to all patrons 
Ensures the safety and cleanliness of public areas of the building 
Provides assistance for patrons with special needs or limited mobility; relocates and retrieves

wheelchairs and walkers 
Enforces house policies related to a variety of issues such as photography, noise

disturbances, or food and beverage in the auditorium during performances 
Assists patrons with late seating 
Provides a variety of patron services outside of the auditorium such as attending front doors,

scanning tickets, operating an elevator and handing out pre-orders at bars during
intermissions 

Provides services at Coat Check 
Other duties as assigned

BARTENDER


Sets up bars and serves a variety of food and alcoholic and non-alcoholic beverages to
patrons during pre-show and intermission periods 

Clears the floor of dirty glassware 
Polishes and sets up glassware and bar accessories 
Mentally calculates payment and handles cash 
Dismantles bars, loads carts and returns items to storage areas 
Provides a variety of patron services outside of the bar such as Coat Check and covering

usher positions both pre-performance and post-performance as required 
Other duties as assigned

Porter 

Prepare product to stock bars in several locations, replenish bar items during performances,
clear and wash glassware. 

Receive and store product deliveries (some heavy lifting) 
Provide kitchen maintenance including set up for activities and clean up after event 
Assist bartenders during intermission

KEY REQUIREMENTS


Adaptable to a work schedule covering evenings and weekends and able to commit to a set
schedule of three (3) or four (4) days per week including at least one (1) weekend shift 

Must be Smart Serve certified 
Flexibility in providing various services to meet the needs of our patrons 
Able to remain on feet for long periods of time 
Excellent customer service skills and positive demeanor 
Must be able to lift 20 pounds without difficulty 
Comfortable with heights, elevators, and stairs

Deadline for applications: Saturday October 30, 2021 at 12 p.m.

Cover letters should be addressed to:

Hiring Committee
Four Seasons Centre for the Performing Arts
Canadian Opera House Corporation
145 Queen St. W.
Toronto, ON M5H 4G1

Applications may be submitted by:

Fax: 416-368-2072

E-mail: fsc.ps.recruiting@coc.ca (In the subject line please write: Event Staff Application)
Please submit your cover letter and resume in one PDF, titled “first name, last name” i.e.
“John Smith”

Only applications received by Saturday, October 30, 2021 at 12 p.m. will be considered.

The COC thanks in advance all applicants; however only those considered for an interview will be
contacted. No phone calls please.

COVID-19 Considerations: Employees must be fully vaccinated to work on the premises and must
follow all identified safety protocols.

The Canadian Opera Company is committed to providing accommodations for persons with
disabilities. If you require accommodation, then please let us know and we will work
with you to meet your needs.