Wine Shop & Club Manager

Contenido de trabajo

Wine Shop & Wine Club Manager

Covert Farms Family Estate

Oliver, British Columbia

Position Type: Year-round, Full time

Start Date: Immediately!

About Us
One Farm est. 1959. Many farm hands and many more stories.

We are a fourth generation, 650-acre regenerative organic farm, vineyard, and winery located 6km north of Oliver, BC. It takes a dedicated team to make “farm to table” a viable reality. With the experience and passion of many hardworking hands, we are able to farm an abundant array of certified organic wines, crops and livestock to nourish those who visit. Our on-site winery experiences showcase this passion and hard work through a selection of private and hands-on tours, tastings, and events.

Our award-winning, 100% estate grown wine portfolio includes Chardonnay, Sauvignon Blanc/Semillon, Rosé, as well as our proprietary red blends, The Bluff and the iconic Amicitia.

Join our Team!

Covert Farms Family Estate is on the search for a passionate and reliable Wine Shop & Wine Club Manager to own all facets of our wine shop and wine club. This role is responsible for leading a team through the dynamic and fast-paced summer season while fostering a safe, authentic, and positive work environment.

Please note, Covert Farms Family Estate has a vaccination policy in place requiring all existing and potential employees comply. Keep on reading if you’re comfortable with this requirement!

More about the role:

Wine Shop:

• Responsible for daily management of wine shop supervisor and associates including required talent management including but limited to employee relations, training & development, and offboarding
• Facilitates training for all team members on wine education, tour and tasting service expectations, and selling strategies

• Oversees the overall operation and sales targets for the wine shop
• Responsible for communicating, motivating, and incentivizing wine shop team to meet daily, weekly and monthly sales and wine club sign up targets
• Ensure the latest safety policies and procedures are followed by all guests and team members
• Responsible for maintaining programing and diligent use of TOCK Software to track all wine experiences appointments
• Manage wine shop staff shifts with wine shop supervisor including daily/weekly cleaning and maintenance schedule
• In collaboration with the PR Manager, execute tasting room and wine club marketing initiatives including coordinating media fam tours

Wine Club:

• Manages the maintenance and organization of all new, active, and on hold membership profiles in excel
• Act as the first point of contact via email, phone or in person for all Wine Club Members including the response and resolution of customer issues/inquiries
• Responsible for executing the full wine club cycle from planning programming, collecting and process order through Commerce 7, packing wine club shipments, and coordinating shipping and delivery
• Process, pack and ship all online orders in a timely manner

Who we’re looking for!

• You have proven experience in creating exceptional guest experiences within the wine, hospitality, or retail industry
• You are passionate about leading teams and creating environments that foster respect, team work, and results
• Ideally, you have experience executing wine clubs, but if not, we’ll bring you up to speed!
• Your past colleagues would describe you as self-sufficient, highly detailed, and reliable
• You have a deep passion for wine and educating others on the subject, and you have your WSET Level 2 to back you up
• You can quickly learn new guest reservation/DTC programs and may even have working knowledge of TOCK and Commerce 7
• You don’t shy away from handling some conflict every now and then
• You pride yourself on maintaining clean and organized data and can competently do so using Excel
• You can safely lift 40 lbs. and are comfortable conducting tastings on patio and picnic areas during our hot, and sometimes smokey summers
• General Certificates Required: Serving it Right, Active Food Safe Certified and First Aid Level 1 (Preferred)

Why Join our Team?

• Join our incredible team and you will receive:
• Competitive pay based off experience!
• Wine discount and perks
• A fun, collaborative and inclusive team environment
• A beautiful setting to work in
• Year-round work in the wine industry

Send us your Resume!

If this opportunity sounds like a fit for you, please send your resume to: joinus(at)covertfarms.ca

Job Types: Full-time, Permanent

Additional pay:

• Bonus pay

Schedule:

• Monday to Friday

Application deadline: 2022-03-11
Expected start date: 2023-04-03