Ward Clerk- 11 North

Sinai Health is a leading academic health science centre with a provincial, national and international reputation for discovering and delivering life-changing care. Since 2015, we have provided excellent and compassionate care in hospital, community and home. Comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, the Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care, we translate scientific breakthroughs, push boundaries for health solutions, and educates future clinical and scientific leaders. Sinai Health is fully committed to culture of belonging and an inclusive environment that attracts and retains a diverse workforce, at all levels of the organization that reflects the communities we serve.

We welcome applications from racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQ+ persons, and those from diverse backgrounds and experiences. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let us know through the Accommodation Phone Line at 416-586-4800, ext. 7050, or email HiringProcessAccommodation.msh@sinaihealth.ca.

To support us on our journey, Sinai Health System is looking for aWard Clerk to support our Reconstructive Ortho/ENT (11 North)department at our Mount Sinai Hospital Campus.

The Ward Clerk plays a key role in fostering communication and coordination related to patient care in the Department, providing general administrative support to the multi-disciplinary team within this fast-paced environment.

• Receives, greets and screens patients/families/visitors coming into the unit
• Coordinates admissions, discharges and transfers within and external to the department
• Processes patient appointments (i.e. outpatient clinic referrals, outpatient diagnostic imaging tests)
• Compiles patient information and disassembles charts for Health Records
• Oversees patient charts on the unit and for quality assurance purposes
• Utilizes electronic systems to capture length of stay information pertinent to the patient’s journey and contributing to the fiscal health of the department
• Provides overall administrative support i.e. answering/directing incoming telephone calls, updating whiteboards, photocopying, faxing, ordering of supplies, word processing
• Provides customer service to patients and visitors by answering questions and assisting with wayfinding
• Coordinates the sterilization or repair of medical and office equipment and collaborates with the Help Desk and Building Services around routine maintenance and requests
• Participates in activities to upgrade and enhance one’s job-related knowledge/skills through in-service training sessions, quality improvement initiatives, and policy manual review
• Assists with the orientation of new Ward Clerks

• Successful completion of a college diploma, preferably in secretarial studies, from an accredited educational institution
• 1 year of recent related work experience
• Proficiency with Patient Care Systems
• Proficiency with Microsoft Word, Excel and Outlook
• Minimum 40 wpm keyboarding/data entry speed
• Proven flexibility, initiative, organizational and problem solving/decision-making skills
• Demonstrated ability to effectively interact with all levels of staff, patients and their families, as well as a team member both intra and interdepartmentally
• Skilled at setting priorities and handling multiple tasks simultaneously
• Demonstrated ability to communicate and read using English in order to effectively perform essential requirements of this position
• Demonstrated satisfactory work performance and attendance history