user support technician

• Computer Programming, Other
• Computer Science
• Computer Engineering Technology/Technician, General

Work Setting

• Consulting firm

Specific Skills

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide business systems, network and Internet support to users in response to identified difficulties

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Attention to detail
• Sitting
• Tight deadlines

Ability to Supervise

• 1 to 2 people

Computer and Technology Knowledge

• MS Windows
• Internet
• Database software
• Intranet
• Servers
• Security software
• Programming software
• Programming languages
• Software development
• SQL
• MS Office
• .NET

Personal Suitability

• Effective interpersonal skills
• Accurate
• Team player
• Excellent oral communication
• Excellent written communication
• Client focus
• Organized