Technical Support Specialist/Trainer

Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

Join us on our journey for a better tomorrow.

The Role

Mission:

To facilitate growth of Atlas Copco Power Technique Canada’s Aftermarket and support the capital equipment sales through a strong commitment to the delivery of high-quality technical support and training to all Atlas Copco Power Technique Canada’s customers and dealers.

This position is responsible for the technical support on the Power Technique Service’s product lines “Portable Air Compressors, Generators, Pumps and Tools”, This position requires dedication to continual product improvement by communicating through our parts distribution network, internal personnel, and the Product Companies.

This position also serves as the liaison between strategic account(s)/dealer network and the Company by being the primary contact for equipment training needs in terms of providing technical support and hand-s on service trainings. This position is instrumental in maintaining and growing the customer share, confidence, and overall customer experience with these account(s).

Roles and Responsibilities:

• Offer timely technical service support to our customers and internal customer service group via phone, e-mail, etc. and provide onsite troubleshooting, as needed.
• Communicate with factory engineering as well as local vendors to resolve quality issues, and to seek retribution of warrantable issues from both the product companies as well as local vendors.
• Develop and provide technical service training for customer center service teams, other technical support personnel, service technicians and distributors.
• Define future training needs for strategic accounts/dealers and act as primary trainer, and facilitate additional training via the technical support and service center teams as required.
• Continuously manage and develop content and training materials in the Learning Link; including promotion of on demand “self-service” learning options available to internal and external users.
• Develop solid business relationships with key management personnel and decision-makers at the assigned account(s) through effective communication, interpersonal skills, and professionalism.
• Facilitate the flow of information between the Company and the assigned account(s) regarding training opportunities, new or updated equipment design releases or potential solutions to the account(s) specific needs.
• Escalate issues from the field related to troubleshooting, warranty resolution, parts recommendations, and parts expediting.
• Support service/aftermarket campaigns, bulletins, issues, and events.

What you can expect from us?

Choose your career with us!

The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 37 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.

Passionate people create exceptional things. At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for the future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.

We are proud of our strong and efficient training and development processes. And we collaborate across national and competence borders, something that gives you the chance to move between business areas, countries and functions. Whether you want to change track in your career, become a specialist or manager – there is always an Atlas Copco way open for you.

When you join Atlas Copco you are entrusted with a great deal of responsibility from day one. Why? Because we know that you have the drive to develop on your own initiative and the ability to make sound decisions – but also that you will ask for help when you need it. Since you gladly share your knowledge and expertise, we can also give you more professional freedom.

At Atlas Copco, we have a world of experience behind us with all kinds of people from many backgrounds. The one thing we all have in common is that we are passionate about what we do and love new challenges. Each day brings us new opportunities to grow, both as persons and professionals.