Technical Support I - Network Services

Contenido de trabajo

Job Description

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient & staff safety is a priority and a responsibility shared by everyone at VIHA; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reports to the Manager or designate, provides network technical support services for a variety of internal and external users by performing duties such as troubleshooting, documentation, and resolution of VoIP telephone and Blackberry applications, hardware, software, and communication problems using vendor provided utilities; and the installation, configuration, upgrading, and testing of hardware and software, according to established procedures. Provides operational support for the centralized and distributed network environments throughout the assigned geographical area.

QUALIFICATIONS:Education, Training And Experience

Grade 12, graduation from a recognized two year computer systems technology diploma program plus two years’ recent, related experience or an equivalent combination of education, training and experience. Valid Class 5 vehicle licence.

Skills And Abilities

• Ability to type.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.
  

Link To Full Job Description

https://jd.viha.ca/JD355.pdf