Team Lead, SLFD New Business Individual Insurance

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

We are looking for a Bilingual Team Lead to join the SLFD New Business Issue Team focussed on service excellence, collaboration and innovation. This role is responsible for the day to day operations management and leadership of a team of Issue Representatives that provide service to our Sun Life Financial advisors and clients.

You will be part of an ambitious, driven and data-focused New Business Issue team. If you have a passion for providing excellent service and enjoy working in a fast paced environment we’d love to speak with you!

What will you do?

• Lead, develop, and motivate a team of Issue Representatives.
• Manage workflow and resources to consistently meet our service standards for both quality and speed.
• Create an environment of innovation and creativity that leads to continual process and service improvements.
• Be an active member of the New Business leadership team and a role model for New Business employees.
• Help staff assess their career objectives and support developmental needs in achieving those objectives.
• Responsible for the selection and development of new team members.
• Provide support on escalated cases and skillfully handle service recovery situations.
• Lead certain projects or initiatives that support our department goals.

What do you need to succeed?

• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only as the position reports to a unilingual English-speaking manager outside Quebec.
• Strong leadership skills
• Strong organizational skills to manage workflow daily and to optimize the abilities of the team in meeting service commitments for quality and speed.
• Ability to manage and support change effectively.
• Good knowledge of CSW and associated processes.
• Good understanding of the New Business mandate and functions.
• Passion for delivering excellent service.
• Strong verbal and written communication skills.
• Collaborative spirit in working with reporting staff and peers to find innovative solutions.
• Ability to create an open and creative environment with reporting staff.
• Adaptability to be able to react to changing circumstances and inspire your team to meet new challenges.
• Ability to assess team members’ strengths and developmental needs and deliver motivating feedback to inspire reporting staff to thrive and grow.
• Monitor and support risk management and associated controls for the Case Management functions

What’s in it for you?

Joining one of Canadas top 25 companies to work for, as recognized by GlassDoor

Competitive salary and bonus structure influenced by market range data

Flexible Benefits from the day you join to meet the needs of you and your family

A friendly, collaborative and inclusive culture

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

51,700/51 700 - 83,800/83 800

Job Category:

Customer Service / Operations

Posting End Date:

29/07/2023