Store Manager - Eaton Centre

THE ALLSAINTS TEAM

Here at AllSaints we are proud to be a customer centric global team. Our vision is to make the coolest clothes to evoke emotion for our customers, worldwide.

Everything about our style and creativity is curated in-house, from store design and construction to our brand image, digital presence and clothing design. We are truly an agile business: we work at pace and take responsibility for making a difference.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE

The Store Manager is an important role within our retail operations. You are responsible for the overall accountability of the success of our store. You will own the in store customer journey, the financial targets and delivery of business critical updates into the stores which are designed to drive sales.

You’ll be spending the majority of your time on our busy shop floors, creating fun environments, while engaging team members and customers alike with your positive influence and energy. Upskilling and equipping team members with the available tools to succeed through clear communications and interaction will be key to delivering sales targets.

Our stores are fast paced and constantly moving forward, and as store manager you’ll need lots of energy, passion and tenacity to deliver brand expectations.

WHAT WILL I BE DOING?

• You will equip and incentivise your team with the latest product knowledge, brand strategies and people updates empowering them to deliver a great in-store experience

• You hold responsibility for the development of your team. By hosting annual appraisals for all team members, you will recognise and highlight achievements as well as identify areas of improvement, setting the objectives for each individual’s needs
• Effectively plan and deliver monthly floor sets, promoting our new collections and driving sales across all product categories.
• You will lead floor walks, occasionally at director level, with full understanding of your business, KPI performance and with reasoning behind any commercial decision
• With support from your District Manager and the relationships built with brand support, you own all areas of your business. From customer experience, stockroom operations and HR policies to payroll, profit protection, health & safety and recruitment - this is your show!
• One management team - you set the expectations, occasionally stepping into other roles to upskill and present on the spot feedback to drive the business forward
• With the support of our reporting technologies, you walk our shop floors on a daily basis ’through the eyes of our customers’, maximising on all trade opportunities, identifying and reacting to risks at the earliest stage with pace
• Responsible for ensuring your management and Stylist teams adhere to wardrobe and grooming guidelines and operational excellence - you are a model store, showcasing achievements and the pride of team through our Google platforms
• Awareness and handling of all employee related matters in store, you will work alongside your HR advisor to resolve issues in a timely and effective manner

WHAT SKILLS DO I NEED?

• You are customer and team centric and will have excellent people management skills; You strive to get the best from your team,