ST- Student Coordinator, QA Investigation Summer 2022, 8 month term, 100% on site

Job Summary

The Coordinator, QA Investigations is a member of the Quality Operations department, supporting product quality investigations, product release and product complaints teams.

Job Responsibilities

• Quality Assurance In-Process: Assists with the following:
  • Prepares trending and other reports to trend data

• Assists QA Coordinators in scheduling/conducting inspection/audits of the production/packaging area to ensure work is being done in compliance with all established standards

• Product Quality Investigations: Assists with the following:
  • Performs initial review of investigations under the guidance of a QA Approver
  • Prepares trending and other reports
• Product Release: Assists with the following:
  • Assists QA Releaser in resolving documentation issues (i.e. incomplete information or missing documentation in batch records) that are impacting material disposition.
  • Interacts with internal functional departments to obtain information to address customer requests
  • Obtains approval and prepares documents for destruction or off-site storage.
• Product Complaints: Assists with the following:
  • Receives Customer Complaint Reporting Form, performs an initial triage for criticality and missing, incomplete or erroneous information and enters details into the QMS
  • Prepares and issues customer complaint acknowledgement letters and sample return
  • Receives, distributes, logs and coordinates archiving of complaint samples.
• Works in a safe manner, collaborating as a team member to achieve all outcomes.
• Demonstrate Behaviours that exhibit our organizational Values: Collaboration, Courage, Perseverance, and Passion.
• Ensure personal adherence with all compliance programs including the Global Business Ethics and Compliance Program, Global Quality policies and procedures, Safety and Environment policies, and HR policies.
• All other relevant duties as assigned.

Job Requirements

• Education
  • Must be enrolled in a recognized post-secondary Co-op education program, preferably in Science or related field.
• Knowledge, Skills and Abilities

• Good Oral and written English communication skills
• Able to interact and work in a team environment producing high quality work.
• Good organizational, time management and learning skills.
• Knowledge of Excel, Word, and other Microsoft Office Programs.

• Experience

• Not applicable.