Senior Manager, Healthcare Distribution (SDC)

Johnson & Johnson Consumer, a member of Johnson & Johnson’s Family of Companies, is recruiting for a Senior Manager Distribution- Healthcare Distribution. This role is based in Markham, Ontario.

Johnson & Johnson Deliver Group is part of Johnson & Johnson’s global Supply Chain organization supporting operations across all segments of the Johnson & Johnson Family of Companies; Medical Devices (including Surgical Vision), Pharmaceutical, and Consumer Products. Deliver strives to deliver an exceptional customer experience through leading critical customer-facing-functions such as customer service as well as distribution and transportation. Located in every region of the world where Johnson & Johnson operates, Deliver is a critical component of our supply chain, working collaboratively to ensure that quality, safety and the experience of our customers is our top priority.

Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.

The Senior Manager, Healthcare Distribution is the site leader for the Shared Distribution Centre providing service for Janssen Pharmaceutical, Medical Devices and Surgical Vision. The Senior Manager is responsible and manages all distribution operations and services provided through our 3PL relationship with approximate sales revenues of $2.8B CDN. Responsibilities include all aspects of compliance and distribution quality for cold chain, narcotics and ambient storage.

Major Responsibilities:

Distribution

• Manages operations with 3PL for all inbound and outbound activities including on time shipping, labor productivity efficiency, collaboration with transportation team to meet customer service commitments.
• Responsible for the development and continuous improvement of customer experience, reporting and scorecard.
• Work directly with partner companies on continuous compliance, service improvements and joint value creation initiatives.
• Leads /Supports J&J supply chain initiatives participating in major initiatives involving demand and supply management for partner companies.
• Evaluates operational aspects of both existing and new supply chain strategies (examples: service offering model, cycle time reduction etc.)
• Leverages global competencies and industry best practices to recommend and develop value added services to the mutual benefit of J&J and our customers.
• Leads special projects as assigned by the Director National Distribution Operations
• Facilitates regular key performance indicator review sessions with 3PL
• Participates at 3PL Executive Quarterly Business Reviews
• Facilitates mutual CAPA between 3PL and J&J, as required
• Champions process changes in support of cost reduction, new business growth opportunities or strategic decisions

Compliance

• Responsible for 3PL performance versus contractual obligations.
• Responsible for compliance to and adherence of identified SOX controls.
• Responsible for compliance to and adherence to identified Safe & Secure Supply Chain controls including, but not limited to, Quality and Site Security controls.
• Collaborates with QA to meet sector and enterprise standards, Health Canada and ISO requirements.
• Functional lead of Business Continuity Planning for the Shared Distribution Center

Budget Management

• Accountable for managing budget of $5.5M
• Responsible to identify and deliver with 3PL CIP’s to meet identified Distribution expense reduction or management decision targets.

End to End Supply Chain

• Partner with Supply Chain leaders on end-to-end projects to drive improved service, reduced cost and increased cash flow

Customer Service

• Participates in customer specific initiatives to improve key service performance metrics
• Internal liaison between Operations and other functional areas
• Provides Operations input to Executive Business Directors, Sales, Marketing, QA, Transportation and Customer Care Team as required
• Supports the RFP (Customer Contracts) process from a Distribution perspective.

Organization & Talent Development

• Development of department employees
• Performance Management of employees including people leaders

Qualifications

• A minimum of a University degree is required. A focus in supply chain management an asset.
• An advance degree (i.e. MBA) is considered an asset
• A minimum of 8 years of supply chain experience. Additionally, 2 years of direct management of a 3PL relationship is preferred.
• Strong financial acumen and experience managing budgets.
• Lean, Six Sigma or J&J Operating System experience is an asset.
• APICS and/or CSCP certification, an asset
• Critical thinking – seeking areas for improvement to create growth, improve financial performance and gain a competitive advantage
• Proven track record to cultivate strong business relationships
• Supply chain or healthcare experience preferred, but not required

Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential.

Primary Location
Canada-Ontario-Markham-200 Whitehall Drive
Organization
Johnson & Johnson Inc. (7695)
Job Function
Operations
Requisition ID
2105964208W