Sales Support Manager

Contenido de trabajo

Be part of something altogether life-changing!

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.

Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

As the newest addition to the Cytiva family, Vanrx is at the forefront of introducing ground breaking robotics and automation to the pharmaceutical manufacturing industry. Our systems are used by leading biopharma companies around the world to manufacture cutting-edge drug products.

What You’ll Do

• Quoting, Order and Contract Management of capital equipment, consumables and services, using our Sage X3 system
• Invoice collection for associated invoices as needed
• Forecasting customer product sales
• Working closely with our customers to support the sale of customized products
• Responsible for maintaining the CRM (Customer Relationship Management system) by documenting customer communications and activity
• Provide excellent customer service by following through with prompt and effective responses to customer inquiries
• Establish and maintain strong relationships with customers
• Support the Customer Onboarding Initiative
• Collaborate across departments (Planning, Manufacturing, Shipping and Finance) to communicate and meet customer requests in a timely fashion
• Propose and facilitate internal process improvements
  

Who You Are

• Extensive Inside Sales and/or Order Management experience within a high-tech manufacturing company - 5-10 years’ experience
• Experience with the commercial sale of capital equipment and associated products is highly desirable
• Excellent Customer Service, Interpersonal and Organizational skills
• Proven ability to successfully support and manage customers
• Exceptional written and verbal communication skills
• Relevant experience with CRM and ERP systems is required
• Science and/or pharmaceutical background is desirable but not essential
• Ability to multi­task in a fast paced environment
• Highly motivated and capable of working effectively both individually and as part of team
• A business degree or diploma is desirable
  

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.