Sales Associate - Retail

Location:UBC Food Services Retail Brands

Position: Sales Associate - Retail

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Description Summary:

Serving customers, taking payment and preparing food in food service restaurants, residences and retail outlets.

Organizational Status:

Reports to Supervisor or Manager of unit

Work Performed:

• Takes customer food orders at counter or at tables; prepares and calculates bills for payment.
• Enters customer orders in computer or cash register and accepts payment via cash, meal plan card, bonus cards, vouchers, debit, or credit card; distributes change and receipts as required; and cashes out as per UBC Food Services policies.
• Recommends food inventory levels and calls in approved orders; assists in maintaining inventory.
• Assists cooks in the preparation of food, such as, meat, vegetables, desserts, pastry sandwiches, salads and specialty items; portions, plates, wraps, and packs food items.
• Prepares made-to-order sandwiches; plates, portions and dispensing food to customers in a serving line in accordance with pre-determined UBC Food Services or franchise standards.
• Sets up service counter and replenishes supplies for sale, ensuring appropriate stock levels and proper stock rotation in refrigeration, storage and counter display units.
• Busses tables and cleans tables, kitchen preparation areas, kitchen equipment and seating areas.
• Assesses and ensures quality of finished product prior to serving customer.
• Performs the duties of other food service workers on a relief basis as operationally required.
• Maintains proper standards of sanitation and safety in accordance with FoodSafe, UBC policy and UBC Food Services safety guidelines.
• Carries out any other related duties as required in keeping with the qualifications and requirements of positions in this classification.

Consequence of Error/Judgement:

Makes minor decisions related to sequence of duties. Errors may negatively impact customer experience.

Supervision Received:

Works independently under general supervision.

Supervision Given:

None. May assist in training new employees or guide student workers.

REQUIREMENTS

• Minimum Qualifications: Completion of Grade 10 and 1-year relevant experience or the equivalent combination of education and experience. Willingness to respect diverse perspectives, including perspectives in conflict with one’s own. Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.
• Preferred Qualifications:
• Customer service and cash handling experience.
• Excellent communication and customer service skills.

Be part of something big! UBC Food Services nourishes more than 70,000 students, staff and faculty on the UBC Vancouver Campus. We shape the daily experience of thousands of customers through the high-quality, healthy food we serve and every interaction we make.

By joining our diverse and skilled team, you are helping us to shatter stereotypes about institutional customer service, food quality, sustainability and workplace culture by upholding our innovative Food Values.

UBC Food Services operates 30+ locations including residence dining rooms, restaurants, markets, cafes, catering and franchises.