Resort Security Officer

Contenido de trabajo

OUR COMPANY

Parq Vancouver is Where Vancouver Plays.

Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences, offering high quality amenities, and building relationships with locals, visitors and like-minded businesses.

OVERVIEW

***Casual, Part-time and Full-time positions available***

A structured Security Officer role is critical to the success of Parq Vancouver. The Security Officer’s primary role is to provide a safe environment for guests and associates in and around the property by maintaining a visible presence and superior customer service. The Resort Security Officer protects assets and persons in the 2 Marriott hotels (rooms, conference areas, lobbies, exterior) and other resort-specific areas of the property.

*Note Parq Vancouver is a 24/7 operation. Successful candidates must be available for a variety of shifts.

DUTIES AND RESPONSIBILITIES

Resort Security Officer duties:

• Provide proactive superior customer service and maintain a friendly, professional demeanor at all times
• Secure entrances including doors, windows, and gates
• Patrol and provide visible security presence throughout the Resort areas (2 hotels, common property, parkade, exterior, conference level, park level, corporate offices)
• Provide physical security and crowd control in and around the Resort areas
• Monitor employee activity to ensure conduct is in compliance with Parq Vancouver and Marriott Policies and Procedures
• Enforce restricted access to non-public and secure areas
• Attend hotel guest rooms for noise complaints and other incidents
• Check guest key cards prior to guests entering hotel elevators
• Provide event security services for conferences and other events on conference and other areas
• Provide security services for professional sports teams, VIP’s and other special guests
• Enforce restricted access to non-public and secure areas
• Execute and assist with Emergency Procedures including fire evacuation and serious incidents
• Report and provide Incident Reports for any suspicious or criminal activity, suspicious persons, or unattended children
• Provide safety escorts for guests and associates as requested
• Assist with medical emergencies
• Write incident reports as required by policy
• Maintain the highest level of discretion and confidentiality
• Maintain working knowledge of company policies and procedures
• Attend on-going job training as directed by management
• Responsible for providing professional and superior customer service in accordance with established company standards (eg. Greeting guests in hotel lobbies, giving directions to guests, etc.)
• Additional duties as assigned by Supervisor or Manager

QUALIFICATIONS AND EXPERIENCE

• Above average customer service skills
• 1-2 years demonstrated security experience is preferred, but not required. (Preference will be given to experience in a hotel/resort/hospitality)
• Education in related field of study including law enforcement would be a definite asset
• Training in use of force and tactical communication
• Demonstrated experience intervening and de-escalating conflict situations with non-violent tactics
• Ability to remain professional and perform duties under stressful conditions
• Must have good verbal and written communication skills
• Previous experience in report writing and incident investigation skills

CERTIFICATES AND/OR LICENSES REQUIREMENTS

• Valid BST (Basic Security Training) Certificate, or ability to obtain prior to hire
• Ability to obtain valid Gambling Worker registration and License within 90 days of hire (online application)
• Must obtain Serving it Right Certification upon hire
• Current certification in first aid Level 1 or 2 is an asset
• Current certification in Advanced Security Training is an asset

PHYSICAL REQUIREMENTS

• Security Officers work in an environment with a diverse clientele, should the need arise all officers are required to be physically able to restrain and control a subject during a physical removal
• Able to lift, handle, and transport materials that are over 25lbs
• Work activities involve the entire field of vision – Near and far vision – as well as depth perception and peripheral vision.
• Will be required to stand and walk for extended periods of time while on shift (ability to run as required during an emergency or security situation)
• May be required to work outdoors during all hours and in all weather

Job Types: Full-time, Part-time, Casual

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Vision care

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Vancouver, BC: reliably commute or plan to relocate before starting work (preferred)

Shift availability:

• Overnight Shift (preferred)
• Night Shift (preferred)
• Day Shift (preferred)