Representative Customer Service - EN

Contenido de trabajo

Requisition ID:167429

Career Group:Corporate Office Careers

Job Category:Store Support & Customer Care

Travel Requirements:0 - 10%

Job Type:Full-Time

Country:Canada (CA)

Province:Nova Scotia; Alberta

City:Calgary

Location:Home Office - NS

Postal Code:T2E 7V8

Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawton’s Drug Stores or another of our great banners but we are all one extended family.

All career opportunities will be open a minimum of 5 business days from the date of posting.

Overview

We are currently looking for a Bilingual Customer Service Representative in Mississauga to provide an exemplary customer experience, reflecting a “customer first” attitude, to build and maintain trust in our commitment to quality products and customer service.

Job Description

As a Customer Service Representative some of the key things you’ll be responsible for in this role will include:

Receive store contacts via phone, e-mail, letter and fax while, in a timely manner, follow through to resolution according to established guidelines

Engage with stores in a manner suitable for a public forum and maintain a professional, calm and empathetic communication style

Keep manager informed of potential escalation situations and emerging trends

Maintain a professional, calm, and empathetic communication style

Maintain up-to-date contact records with all relevant data and details including store, contact, product, follow-up, and resolution

Accurately categorize and rate contact types according to established guidelines. Update as appropriate throughout the resolution process

Assign all tickets/inquries to correct area of responsibility

Develop strong working relationships with retailers and other areas of responsibility within the company

Ensure claims (Heat Tickets) are entered in SAP accurately and within 2 business days

Job Requirements

Excellent interpersonal and communication skills

Fully bilingual in English and French

Proven Customer Service Skills With Related Work Experience

Strong organization and problem-solving skills

Proven time management skills, ability to work to deadlines and a strong attention to detail

Proficient with Microsoft Office

General familiarity with database navigation and use

Ability to communicate effectively with employees at all levels of the organization College Diploma

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

While all responses are appreciated only those being considered for interviews will be acknowledged.

We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.