Quality Assurance Test Manager

job description

Day in the Life:

The QA Test Manager is responsible for testing products to reveal quality and risk related information with the intent of informing a decision. They are actively involved in coaching other testers on testing practices and product knowledge. The role calls for a hands-on individual with the ability to act as the sole responsible tester, in some cases, and move from project to project: testing, evaluating the testing and/or organizing people in other roles to do testing. As the QA Test Manager, you may work on one project for a minimum of a few weeks to multiple months, or jump from project to project and act as the main point of contact to identify product risks. This is a time-critical role, a QA Test Manager must triage a situation quickly, and be able to split their time across many tasks at once when required. This role requires the skills and temperament needed to work in a very flexible, agile, self-managed fashion, on often intense projects. There will be a minimum of one portfolio to manage and lead.

What You Will Do:

• Learn quickly and make effective contributions to projects in a short time span
• Define test strategies
• Review, identify gaps and provide feedback on others test strategies
• Influence cross-solutions test strategies
• Lead the efforts in application of test practices such as: Context Driven Testing, Rapid Software Testing, and Session Based Test Management
• Lead the adoption of solution-wide test design principles
• Define, prioritize, and lead the development of effective tests/checks across the team
• Participate in the hiring process with active involvement in recruitment events and interview processes
• Communicate test strategy to external stakeholders
• Explain risks based on the impact assessment to non-technical stakeholders
• Act as subject matter testing expert on projects
• Encourage and embody teamwork at all levels
• Lead teams to build a learning culture
• Support management in creating self-managing and self-improving teams through an active retrospective process
• Chairs Testing Guild Working Groups
• Organize internal meetups
• Represent HBC at external forums
• Drive relevant initiatives in the HBC Testing Community

What You Will Need:

• Ability to define the testing approach and strategy across a program or multiple projects
• Ability to act as a subject matter expert and provide coaching to team members on prioritization and estimation of all testing activities
• Ability to evaluate emerging test design/strategies/practices
• Demonstrates exemplary teamwork and maintains the respect of others. Diffuses tense situations and manages conflicts appropriately
• Demonstrates a strong drive and intellectual curiosity to investigate complex technical issues
• Ability to collaborate effectively with all team members and with cross-functional teams
• Ability to negotiate priorities and assure that testing issues are discussed and resolved
• Ability to review test coverage and propose solutions to increase test effectiveness
• Ability to diagnose complex issues and suggest testing strategies
• Demonstrates a core passion to coach and mentor others on testing
• Ability to coach other testers to create a test strategy or use a test tool
• Ability to coach and propagate valuable testing practices within the team
• Utilizes a variety of testing tools and is able to instruct others on their use
• Ability to switch context quickly and easily
• Bachelor’s degree in Engineering, Engineering Management, Computer Science, Information Systems or other related disciplines
• At least 8 years software testing experience
• 2 or more years of testing management or leading experience
• Extensive experience in managing complex projects
• Extensive testing background of retail applications
• Extensive experience in developing test plans, test strategies, test scenarios, test cases
• Hands-on experience with Agile project management solutions and testing tools
• Experience with relational and non-relational databases
• Familiarity with Cloud based applications
• Experience with Continuous Integration build/deploy technologies and tools

What You Can Expect:

• Competitive salary and benefits package
• Associate discount up to 40% including top brands
• Flexible work environment that allows for work-life balance

About The Bay:

As North America’s oldest startup and Canada’s purpose-driven digital marketplace, The Bay is on a high-growth mission to rewrite the rules of retail to help Canadians live a colourful life. If you believe in the power of our iconic brand and thrive on problem solving at scale, we want you to join our team.

At The Bay, smart, high-performing team members will challenge you to learn and grow every day. We value ambitious work and great ideas grounded in data and insights. We are looking for talented people who love a fast-paced environment, embrace change and are looking to make an impact with groundbreaking ideas.

We are building a digital-first company and brand for a diverse world and we need a diverse team to reach our potential. We strongly encourage applications from everyone to come and join a winning team that supports diverse thinking and demonstrates innovation, energy, creativity and vision every day.

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Thank you for your interest with The Bay. We look forward to reviewing your application.

The Bay provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Bay welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.